Sr. Director, Software Engineering – VAS Platform & Engineering Bangalore Lead

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a candidate with demonstrated ability to lead by influence with a record of successfully delivering modern, large-scale, complex service and products. This is accomplished by leading multiple large diverse technical teams at all levels and closely collaborate with program and product teams. 

You will provide hands-on technical leadership to multiple development teams. The focus is on defining, executing, and delivering functional and non-functional features at scale quickly and promoting a diverse culture of cross-functional collaboration and engineering excellence. Be an idea leader and bring industry best practices to benefit the team and the wider organization. The ability to balance demanding business capabilities with building for operational excellence while meeting regulatory, security and privacy requirements.

Ability to quickly grasp and evaluate new ideas and technologies from internal and external sources. Lead multiple teams, matching them with appropriate technology and business problems while building a culture of both innovation and a drive for excellence.

Visa is rapidly growing our Value-Added Services product portfolio across the globe, and the VAS Platform & Engineering organization is at the intersection of the numerous technologies, platforms and solutions enabling this growth.

Part of our network of global technology sites, Bangalore is an established and fast-growing hub for executing on our innovation, generative AI, and platform modernization efforts.  As the organizational lead for this site, you will oversee a diverse set of engineering teams and guide them as they deliver for their respective product partners.  This team is active in complex, multi-business stakeholder initiatives where innovative integration patterns are required, and emerging technologies are applied to enhance functionality and deliver more value to the market.

We need a proven technology leader with strong communication and organizational skills to drive both the execution of our immediate modernization plans as well as the definition of our strategic long-term solutions. Expertise in agile delivery, building purpose driven teams, and a background in complex integration projects involving multiple internal applications and 3rd party solutions is critical. Prior background in payments, and experience with Generative AI and Machine Learning is a strong plus.

The successful candidate will be comfortable navigating the challenging dynamic payments space and leading global teams responsible for platform transformation efforts. This candidate will also play a pivotal role in growing our VAS solutions footprint, seeking new paths to revenue by building modular, open solutions that will scale with our business.

Essential Functions:

• Responsible for the overall development life cycle with significant bottom-line impact
• Deliver products with complex technical interdependencies collaborating with cross geographical development and product teams. Collaborate with Product Office, Operations & Infrastructure, Cybersecurity, Client Support and other Product Development teams in developing complete solutions
• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization
• Partner with product owners in developing a strategy and roadmap that align with business goals
• Manage technical debt and costs within your product and organization budgets
• Influence adoption of best engineering practices, automations of software development, testing and deployment processes
• Manage the prioritization and delivery of enhancements and ongoing maintenance activities for multiple services
• Be responsible for the incident management, change, and problem management
• Hire, retain and grow high-performing and diverse global engineering teams.
• Invest in the career development of your employees with a strong focus on mentorship and training
• Lead with a strong client focus mindset across organizations
• Handle routine daily activities such as coordination, coaching, mentoring, recruiting, budgeting, planning, delivery, quality, partner relationships, performance metrics, operations, efficiency, service level management, etc.
• Recruit and manage an engineering team dedicated to the implementation of the VAS technology strategy
• Make a positive impact on Visa's VAS applications and solutions, foster innovation and explore new technologies such as Gen AI
• Spearhead the design and development of APIs to foster value generating integrations across our Value Added Services applications, platforms and solutions
• Progress our modernization roadmap, enabling us to expand our market reach and client base by adopting best-in-class technology solutions for our core platform

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 12+ years of relevant work experience and a Bachelors degree, OR 15+ years
of relevant work experience

Preferred Qualifications:
• 15 or more years of experience with a Bachelor’s Degree or 12 years of
experience with an Advanced Degree (e.g. Masters, MBA, PhD)
• Proven experience managing software development teams delivering highly
available enterprise level, distributed applications utilizing technologies such
as Java, C#, Golang, etc.
• Outstanding verbal, written, presentation, facilitation, and interaction skills,
along with effective communication (both written and verbal) skills and the
ability to present complex ideas in a clear, concise way.
• Proven track record of coordinating multiple product and technical teams by
removing roadblocks and solving complex problems collaboratively.
• Experience delivering unified solutions existing of component parts from both
internally-developed applications and 3rd party commercial offerings.
• Strong at technical goal setting for a project with actionable success metrics.
• Experience with measuring a service from user experience perspective,
setting, and tracking to SLAs and KPIs.
• Ability to represent technical and business issues and solutions to multiple
levels internally and externally to support organizational plans.
• Ability to work in a complex organization to determine business and customer
needs, providing the best solution to meet those needs.
• Experience with Agile methodologies and software development lifecycle
principles.
• Ability to manage multiple competing top priorities in a fast-paced
environment.
• Experience building microservices with HTTP, REST, JSON and XML.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Payment industry experience is a strong plus.
• Experience with GenAI and Machine Learning is a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.