Senior Solution Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sr. Solution Engineer helps potential customers understand, compare, and contrast the solutions that are available and helps ensure that the solutions work successfully once the buying decision has been made. This role will work side by side with sales and begin engineering once the initial relationship has been built to ensure the client and their technical team understands all the technical aspects and ramifications of the deployment.

Essential Functions

• Act as Subject Matter Expert (SME) for all VCAS solutions
• Assist in training and shadowing of new engineers
• Lead the solution design discussions as well as deep dive workshops with customers to clearly define the customer specific solution
• Drive Tier 1/large scale direct bank and reseller projects
• Assist with RFI/RFP requests to provide polished, well thought responses to answer the customer's inquiries
• Partner closely with cross functional teams to ensure seamless client transitions, interacting with and influencing all levels of the organization, including senior executives
• Identify potential issues related to implementation and coordinate resolution of issues by working with the required stakeholders
• Ensure Solution Design Guides are completed accurately and expeditiously
• Assist in creating and managing internal documentation
• Reinforce Standard Operating Procedures (SOPs) internally and externally
• Verify the client has met requirements to support the solution and ensue they understand the expectations of the implementation phase
• Successfully manage multiple customer engagements concurrently
• Work with downstream payment service providers, card networks & other third parties during the implementation
• Adopt a solution-oriented mindset and continue to think how we can improve our customer experience
• Provide market feedback and updates to the Product organization to enhance solutions and communicate best practices
• Embrace teamwork while promoting a positive culture of openness and flexibility

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Preferred Qualifications

• Experience leading a team or projects
• Proven record of meeting individual and team objectives
• Ability to manage through influence, but without direct management authority
• Strong negotiation, influencing, collaboration skills
• Ability to express complex solutions in a simple way to business teams and in technical details to technology teams
• Proactively considers customer needs and goals to inform the customization of their implementation
• Anticipates customer preference and style and tailors’ presentations and demonstrations accordingly
• Builds and maintains trusted relationships with stakeholders and SMEs
• Anticipates and addresses potential stakeholder resistance by developing action plans to mitigate their impact
• Excellent written and verbal communication skills
• Understanding of online payment ecosystem

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.