Senior Software Engineer - .NET

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

About the Role: The Visa Client Services team develops and supports Visa's contact center and client support applications, which are used by our business partners to service our Visa clients worldwide on a 24X7 basis.

The Senior Software Engineer – .NET position within the team is an individual contributor role based in our Austin, USA office. The successful candidate is expected to be a .NET applications support and maintenance subject matter expert within the Cardholder Applications Development team. The selected candidate will be fully responsible for both production support and operational excellence of services built on full stack technologies.

Essential Functions:

• Providing level 2 and 3 support to resolve incidents in accordance with the agreed service level agreement.
• As part of the Operations team, maintaining both internal and vendor-managed applications to meet our standards.
• Ensuring all data privacy requirements are captured and kept current in the Data Privacy Tool.
• Remediating security vulnerabilities reported for the application within the given timeframe.
• Performing tasks in line with IAM policies and procedures.
• Collaborating with vendors and the Operational Resiliency team to conduct service impact assessments and define recovery metrics for applications.
• Reporting noncompliance situations
• Ensuring operational excellence for full stack services.
• On need basis provide support during off-work hours to ensure critical and high-priority incidents are resolved within the service level agreement.
• Maintaining strong communication to keep the project team and stakeholders informed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) in IT or a related field
• At least 3 years of experience in developing and supporting full stack solutions.
• Experience with .NET, C#, Angular or React, AWS or equivalent cloud tech is highly preferred
• Experience with SQL, MongoDB or Kafka, CI/CD
• Skills in performance optimization and automated unit testing

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 144,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.