Senior Site Reliability Engineer - Product Reliability Engineering

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction but expand over 200 plus countries.  

Security is our prior concern. We develop an environment, which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day, we believe in continuous enhancement of ourselves and like to deep dive of present-day knowledge.

Essential Functions: 

• Prime responsibility of Site Reliability Engineer is to make sure that environment is secure and safe. All security findings should be remediated within required resolution date defined by governance.
• We do not allow outage, even for a second. If any issue happens, as owner of the environment we do the needful to make sure those environments are up and running. Root cause analysis should be within hours. We make sure that findings are remediated in Production environment after all tests and checks in lower environments.
• As owner of environment, we keep track of all activities planned or happening in our environments. We are responsible for deploying new code in the environment.
• We look and analyze our environment regularly. If there is a manual task, we do automation of that. We are increasing selfheal capabilities and will continue to do the same until environments become auto-heal.
• If a new service is coming under our support or if migration of old environment is going to happen to new technologies, we start interaction with product developer to sketch out planning for production.
• As our business is running round the clock, we work in shift and synchronize with multiple locations and multiple tracks (sub team).
• We make sure that every activity is being recorded as per incident or change management process. Technical and related run books need to be prepared and shared with the team.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree; OR 5 years relevant work experience. 

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Engineering degree in IT or Computer Science
• Having 5 years of IT experience with expertise in DevOps, Build and release Engineering, Cloud Infrastructure and Automation, Tech & Platform support.
• Ability to work as team player by collaborating with different cross functional teams.
• Good written and communication skills.
• Adheres to Work from Office Policy.
• Great with problem solving and troubleshooting.
• Ability to effectively prioritize and coordinate while multi-tasking.
• Ability to learn fast and implement latest technology trends in the industry.
• Good understanding of different cloud providers (AWS, GCP, Azure) and Operating models.
• Core Skills on Dockers, Kubernetes, Linux.
• DevOps experience with Jenkins, Ansible, Docker, Kubernetes.
• Good experience in application written on Go and Rust and troubleshooting skillset around different system integration issues.
• Implementing CI CD process for seamless deployments.
• Expertise in Troubleshooting applications in different middleware stack like Tomcat, Apache , Kafka , MQ, Streaming services like Flink, Spark.
• Able to query BigDataSystems like Hadoop for reporting and alerting.
• Ability to build deployment, build scripts and automated solutions using scripting languages such as Shell scripting (Bash) / Java Script / Python / Other.
• Good understanding of monitoring solutions like Prometheus, Splunk , Grafana.
• Intermediate knowledge on Load Balancer, TCP layer architecture.
• Created the deployments, services, and ingress flows for the application setup in the Kubernetes cluster.
• Participated in release level discussions and gone through the total SDLC and Agile methodology.
• Support On-Call for all App-Support activities pertaining to On-prim and Cloud technologies.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 144,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.