Lead Site Reliability Engineer - Director

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Responsible for supporting and ensuring the stability of the applications.
• Change, Incident and Problem management according to Visa guidelines.
• Participate and lead the team in change planning, deployment and reviews.
• Perform proactive maintenance activities, engage in automation activities, and perform root-cause analysis and remediation.
• Write and maintain scripts to monitor system functionality and performance.
• Write scripts to automate multiple manual tasks.
• Monitor incident queues, troubleshoot issues and lead conference calls with other groups tomitigate impacts.
• Apply code and operation break fixes and other proactive maintenance activities
• Evaluate the issues reported by Visa clients in order to provide ongoing solutions.
• Ensure full coverage of on-call calendar, and participate in on-call rotation
• Facilitate and lead/attend meetings for Business and Information Technology initiatives.
• Lead Gen AI initiatives in automating all operational activities, and actively contribute towards new ideas.
• Lead the team in day-to-day activities including change planning, troubleshoot production incidents, and ensure end-end service stability and availability.
• Lead and represent the team all major forums with internal and external stakeholders.
• Provide extended support if needed and work with offshore teams to facilitate around the clock support for applications and services.
• Mentor and guide junior team members
• Provide technical leadership for critical project initiatives, implement improvement plans, and ensure milestones are achieved on schedule.
• Facilitate collaboration between teams, technical and non-technical stakeholders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualification:
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
•Minimum 10 years of work experience with a Bachelor’s Degree or an Advanced Degree
•Minimum 5 years of work experience in Production/Application Support
•Minimum 3 years working experience in a leadership role
•Expert level experience in delivering services through APIs.
•Experience in supporting Java applications that run in Apache Tomcat, JWS, or similar containers.
•In-depth experience working with analytics tools like Splunk and Grafana
• Ability to work fluently on container technologies such as Docker and Kubernetes
• Solid working experience in an application support function working in 24*7 environment, driving high availability on active/active environments
• Excellent analytical and problem solving skills with a strong automation mind-set
• Good ITIL knowledge in Change Requests, Incidents, Problem Managements and worked on any Ticketing systems such as ServiceNow, Remedy or any equivalent.
• Experience planning, deploying and reviewing changes for critical applications.
• Experience with Continuous Integration Continuous Deployment (CICD) systems such as Jenkins, Ansible or equivalent
• Experience with log analysis tools such as Splunk, Grafana or equivalent
• Experience troubleshooting and resolving incidents and conducting Root Cause Analysis.
• Experience supporting distributed systems or microservices
• Experience with web services such as SOAP, REST or equivalent and web service testing tools such as SoapUI, Postman or equivalent.
• Unix operating system commands (to a high level)
• Hands-On Experience with UNIX/Linux operating system and BASH scripting.
• Experience with relational databases such as Oracle, PostGreS or equivalent.
• Excellent ability to communicate effectively with technical and non-technical stakeholders
• Knowledge of networking concepts and protocols such as DNS, HTTP, TCP/IP, PKI, SSL,
• TLS, Digital Certificates, Security Scanning or equivalent
• Prior working experience with Card and transaction Domain Knowledge
• Experience on Kubernetes and Docker Platform
• Python, Perl Scripting Knowledge
• BigData Technologies like Hadoop, Kafka, HIV
• Experience on leading technical teams

Plus Qualifications:
• Prior working experience with Card and transaction Domain Knowledge
• Experience on Kubernetes and Docker Platform
• Python, Perl Scripting Knowledge
• BigData Technologies like Hadoop, Kafka, HIVE

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.