Director - Engineering

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Job Description

Job Scope

• As a Director (People Manager) in Data and AI Platform, you will manage Visa AI as Services development teams based in Bangalore, India where you will be responsible and accountable for end-to-end development and production support for Batch AI and Cloud platforms.  These platforms together enable economics of scale, regional expansion of Visa products and solutions across the globe enabling significant revenue. This position will be responsible for day-to-day management of a team of up to 12 AIML and Data Engineers, inclusive of fulltime and contingent staff and own the throughput and deliverables of the teams.

Essential Functions

• Responsible for end-to-end software engineering aspects of design, development, testing and deployment of platform to support global customer needs, product innovations and technical initiatives.
• Responsible for technical capabilities of the product and the platform in terms of data design/architecture, UI/UX design/architecture, and API based backend systems.
• Create and promote an agile development culture in his or her team focused on Engineering Excellence with high quality code development and deployment to production.
• Facilitate knowledge transfer to the Engineering and Operations team during and after deployment.
• Work with geographically distributed teams on technical challenges and process improvements.
• Drive the strong automation culture with proven and open source-based technologies, frameworks, and best practices to reduce complexity and encourage operational excellence to the team.
• Engage and communicate with stakeholders of business, product, technology, operations, and customer success teams.
• Develop code, specifications, architecture and design documents as needed

People Management:

• Build and maintain a high performing team, hire and retain the right talents in the right roles.
• Foster a culture of teamwork, collaboration, and mentoring.
• Develop and empower direct reports to make appropriate technical decisions.
• Ensure resource availability to support deployment activities in various environments
• Effectively handle goal setting and team performance management
• Identify process improvements and/or ineffective use of project hours and resources.
• Manage development resources across multiple technologies including Big Data technologies, Virtualization, Containerization, AIML and various open source and public cloud offerings.
• Work collaboratively with senior management, architecture, product management and lead development staff to develop broadly acceptable solutions.
• Take complete responsibility of the full life cycle of projects and oversee software release implementations when required.
• Demonstrate Visa's core values and maintain a positive and open demeanor.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

Preferred Qualifications

15+ years of work experience including 5+ years of management and 5+ years of big data technologies, AIML and Cloud with hands on architecture and development experience.

Outstanding verbal, written, presentation, facilitation, and interaction skills, including ability to effectively communicate architectural issues and concepts to multiple organization levels.

Strong problem solving skills to deep dive, brainstorm, and choose best solution approach.
Have prior hands-on experience using languages such as Go, Java, Python, Rust. Strong on coding and code reviews

Experience in leading teams that have built full stack applications from the ground-up using distributed high performance and scalable technologies such as K8s, Docker, Ray, Airflow, Hadoop, Saprk, Kafka and so on.

Experience in leading teams that have built cloud platform solutions using AWS, Azure and GCP for high performance real time AIML applications
Experience in DevSecOps world - Github/Git, CI/CD Pipelines, Jenkins, Ansible, Shell Scripts, Security Tools, Observability, Alerting, IaC etc.
Strong proponent of Innovation and open-source contributions.
Background in developing and deploying AIML platforms and applications in on premises and public cloud infrastructure

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.