Analyst - Implementation Software Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

•    Provide high-quality, autonomous Implementation project support to CyberSource’s customer base, including troubleshooting and resolution, through phone calls and emails.
•    Be an expert in CyberSource’s products and services from both a technical and software integration perspective and represent that in-depth knowledge throughout the client engagement.
•    Drive technical communications with the client’s technical team, project team, and exec teams, ensuring transparent and collaborative partnership at all levels of the merchant business.
•    Proactively resolve business & technical problems encountered during projects, managing internal and external stakeholders to achieve results.
•    Consult with clients to assess project requirements and produce achievable Statements of Work, guiding the clients to alternative Products/Services/Processes, where necessary,
•    Exemplify excellent customer service for the benefit of the clients and internal employees, by creating a consultative and engaged relationship with the merchant. 
•    Maintain a thorough knowledge of the merchant’s business objectives as a key driver to the project direction and timelines. 
•    Build on opportunities within existing businesses as each project progresses, either due to white space or new product/service offerings, to enhance the merchant’s long term success.
•    Mentor and guide the CyberSource Enterprise Technical Support team as technical subject matter expert and problem solver.
•    Develop best practice advice on CyberSource products and services and the vertical to be shared internally and externally.
•    Advocate and drive product enhancement requests with our cross-functional teams. 
•    Establish standard project markers and align client expectations with feasible project goals, delivering excellent project care for the duration of the engagement. 
•    Identify and drive process improvement within the team

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Well demonstrated Implementation Support or Project Management experience
• Expert coding or technical architecture experience. Must have knowledge of API's and programing languages
• Strong relationship management skills and experience and an ability to plan strategically
• Able to skillfully prioritize and manage concurrent projects and issues.
• Excellent written and verbal communication skills. Conversant in English.
• Experience in working with cross-functional/cross-departmental and virtual teams
• Self-starter with strong organization and resolution management skills
• Must work well as a part of a team
• Must demonstrate strong complex problem solving capabilities
• PRINCE2, PMP or similar project management certification preferred
• Thorough understanding of CyberSource products and services
• Should be experienced with working in matrixed organizations
• International banking knowledge, gained from merchant work experience preferred.

Additional Information