Senior Data Analyst / Decision Scientist, Help Experience

Information about the position 

As a Decision Scientist in our Help Experience domain, you’ll play a key role in enhancing the support experience for our Vinted members. This role will be embedded in a new cross-functional product team within the domain, where you will take the lead in driving experimentation. You will collaborate closely with your team to deliver impactful, data-informed decisions that improve quality, scalability, and efficiency in support operations through automation, self-service, and operational excellence.

We’re looking for someone who is a strategic thinker, a problem solver, with a strong data background, who aims high. You like to work in a fast-changing environment, and you are passionate about the product we’re building together. 

Next to the product team you will be part of the cross-domain Data Science & Analytics (DSA) guild where you will interact and learn from all data people in Vinted. Within Data Science & Analytics (DSA) we have three distinct roles. To understand your role within DSA context better, here are brief descriptions of each role we have in the department:

• Decision Scientists are responsible for actionable insights, identifying and sizing opportunities, and automated tools that increase the quality of product and business decisions by applying statistical methods and data-driven decision making.
• Analytics Engineers are responsible for data curation – translating data needs from stakeholders into architecting, building and maintaining efficient & reliable data models and pipelines.
• Data Scientists are responsible for identification of algorithmic opportunities, ensuring those opportunities are addressed in an optimal fashion and design, development and maintenance of production-grade statistical and machine learning algorithms.

You will report to the Director of Data Science & Analytics in Help Experience and work closely with other leaders in the domain, particularly in the data science & analytics and product functions.

In this position, you’ll 

• Collaborate with your team and direct stakeholders to identify strategic opportunities and answer key business questions
• Ensure these questions are answered in an optimal fashion (e.g. in the form of an ad hoc deep-dive, experiment, dashboard, or automatically recurring analysis)
• Analyse identified opportunities to understand their scope and impact (i.e. size opportunities)
• Own the key performance indicators for a team, including selection, tracking, forecasting, and proactively flagging issues
• Enable your team and direct stakeholders to independently leverage data for business insights via self-serving and dashboarding tools (Looker)
• Define the requirements for (A/B) testing and analyze the results of (A/B) tests
• Help to create a backlog with prioritized hypotheses and analyses

About you 

• Demonstratable experience as a Decision Scientist, Data Analyst, Product Analyst
• BSc or MSc in Applied Mathematics, Data Science, Computer Science, Economics, Statistics, Econometrics, or another related field (equivalent working experience is also acceptable)
• Highly business-oriented and comfortable with iterative processes
• A good communicator who can present complex topics clearly and persuasively to different audiences
• Excellent written and spoken English
• Are able to balance between analyses depth (time needed) and business impact
• Ability to deal with uncertainty and to combine data insights with strategic thinking
• Statistical proficiency (e.g. A/B testing, regression analysis)
• Advanced knowledge of at least one statistical programming language (Python, R, etc.)
• Fluency with SQL and experience with dashboarding tools (e.g. Looker, Tableau, etc.)

Work perks 

• The opportunity to benefit from our share options programme
• 30 days of paid annual leave
• Newest MacBook models
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• A daily lunch allowance
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A subsidised gym membership with ClassPass or Urban Sports Card
• A subsidised pension plan provided by Vinted
• Hallesche Supplemental health insurance
• Life and disability insurance provided
• A subsidised Deutschlandticket
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted 

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The base salary range for this position is €69,000 - €90,000 gross per year.