Infrastructure Engineer - Senior Associate

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. 

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team.  Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world and continues to grow.  You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.  

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry.  You can also follow us on LinkedIn and Instagram.

Job Description

We are looking for a skilled Senior Associate - Infrastructure Engineer to join our Office Enablement and IT Operations team. This role is crucial in providing advanced technical support and managing our IT infrastructure to ensure the reliable operation of systems, networks, and hardware.

Key Responsibilities:

• Technical Support & Troubleshooting: Deliver advanced technical support, resolve complex system issues, and manage system maintenance for optimal network, hardware, and infrastructure performance.
• System & Network Management: Oversee Intune, Azure Active Directory (AD) & Group Policy, VDI, Remote Apps, and public key infrastructure. Configure and troubleshoot operating systems, Office applications, and end-user systems.
• Team Leadership: Lead and mentor a team of End-User Computing (EUC) specialists, fostering a collaborative and innovative culture focused on customer satisfaction and continuous improvement.
• Device Management: Manage and maintain desktops, laptops, and end-user devices. Develop and enforce standards for hardware, software, and system configurations.
• Vendor & Relationship Management: Handle relationships with EUC technology vendors, service providers, and contractors.
• Advanced Troubleshooting: Manage advanced printer/peripheral setups, troubleshoot Windows applications, and address networking issues.
• Security & Compliance: Implement robust backup strategies, engage in disaster recovery planning, and ensure data protection.
• Documentation: Maintain thorough documentation of IT procedures, system configurations, and troubleshooting guidelines.

Qualifications:

• Technical Expertise: Proven experience with Intune, Azure AD & Group Policy, VDI, Remote Apps, app packaging, and public key infrastructure. Strong knowledge of computer networking and Mobile Device Management (MDM).
• End-User Support: Proficient in configuring and troubleshooting Operating Systems, Office Applications, VPNs, and network connectivity. Experience with Microsoft O365, OneDrive, SharePoint, and digital certificates.
• Leadership: Demonstrated experience in leading and mentoring technical teams, driving innovation, and achieving business objectives.
• Problem-Solving: Extensive experience in diagnosing and resolving issues in LAN/WAN environments.
• Communication: Excellent communication skills to manage user requests, service interruptions, and collaborate with specialized teams.

Preferred Qualifications:

• Degree: Bachelor’s degree in computer science, Information Technology, or related fields
• Experience: 5-7 years in a similar role
• Certifications:
  • Microsoft Certified: Azure Administrator Associate or similar
  • CompTIA Network+ or equivalent
  • ITIL Foundation (optional but preferred)
  • Certifications in Intune, Azure AD, or related technologies (e.g., Microsoft Certified: Endpoint Administrator Associate)

Additional Information:

• Contract Duration: Fixed Term
• Must be eligible to Work in India
• Location: In-Office, Primary location is Hyderabad, India

If you are an experienced IT professional with a passion for infrastructure management and technical support, we invite you to apply. Join us and be a part of a global, dynamic team that values innovation and collaboration.