Key Responsibilities
- Design, implement, and maintain observability and event management tools
- Monitor system performance, create incident response plans, and implement observability practices to gain insights into system behavior
- Implement and monitor service-level objectives (SLOs) and indicators
- Improve system reliability and resiliency
- Conduct post-incident reviews and implement necessary changes to prevent system failures
- Assist teams in implementing observability tools and leveraging available telemetry data to troubleshoot and resolve incidents and problems
- Leverage observability and event management to improve key incident management metrics, such as mean time to detect and mean time to restore services
- Continually optimize systems and workflows by improving architecture, infrastructure, automation, CI/CD, and observability
- Collaborate with developers to ensure applications are designed with DevOps best practices in mind
- Participate in weekend support for cloud infrastructure upgrades and/or releases
Must Haves
- 5+ years of experience as a Site Reliability Engineer or similar role
- 3+ years of experience in at least one coding language such as Java, JavaScript, Python, GoLang, or .NET
- 3+ years of work experience with public cloud (Azure, AWS or GCP)
- 3+ years of direct experience with observability tools like Datadog, Elasticsearch, and Grafana Labs, etc.
- 3+ years of experience with containerization and orchestration technologies like Docker and Kubernetes
- 2+ years of experience in development and management of CI/CD pipelines (e.g., Azure DevOps, Gitlab CI/CD, Github Actions, Jenkins, etc)
- 2+ years of experience with Infrastructure-as-code tools like Terraform, Azure Bicep, Cloud Formation, etc.
- 1+ years of experience with site reliability tools like Gremlin, Chaos Mesh, or similar
- Proven track record leveraging core observability concepts, end-user monitoring, and infrastructure monitoring with SaaS solutions
- Experience with messaging services like Kafka or Azure Event Hubs
- Good understanding of the Linux operating system
- Ability to partner with multi-functional teams and pivot quickly
- Strong communication, analytical, and problem-solving skills
- Curiosity and motivation to learn
Nice to Haves
- Certifications in cloud technologies
- Experience with Azure cloud or Azure DevOps
- Experience with Datadog or similar modern observability tools
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