Who We Are
The Role
Verkada is expanding rapidly in the EMEA region. We are looking for a Lead for our Technical Support Engineering team to support our growing base of enterprise customers in our London office. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!Responsibilities:
- Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues and escalations from creation to resolution
- Assist others with case escalations
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
- Mentor and lead junior team members
- Partner with the rest of the team to solve challenging customer cases
Requirements:
- Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
- 4+ years professional experience in a technical or IT role
- 2-3 years of prior leadership experience
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems.
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
Preferred Qualifications
- Industry certifications: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+.
- Experience with electrical devices, Linux, APIs, Python, or other coding languages
London Office Employee Benefits
Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to:
- Generous medical, vision, & dental insurance coverage
- Fertility benefits
- Fitness/wellness allowance
- Monthly commuter benefits
- Kitchen filled with drinks and snacks & daily food allowance when working from the office
Employee Pay Disclosure
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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