User Experience Research Senior Manager, Mobile Plans

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

As a User Experience (UX) Research Senior Manager, you will be a core member of the Customer Experience team, tightly partnered with Experience Designers and Managers to develop products and services for our customers. You will be accountable for developing the UX Research program for Verizon’s mobile plans experience and conducting the appropriate insights work to reveal customer needs and expectations, from defining new experiences to delivering a solution that satisfies and delights our customers. Other responsibilities include:

• Uncovering experience insights on work streams.

• Leading all phases of the research process: developing the screening criteria, discussion guide, and activities for each stage of insight, moderating sessions, analyzing data, and presenting findings.

• Integrating secondary data into the insights process to develop a point of view and to tell a compelling story.

• Uncovering unexpected insights that drive new experiences as well as the little ‘i’ insights that inform their development.

• Presenting these insights in a compelling way to help stakeholders understand consumer needs and how those needs impact solutions.

• Presenting insights to senior leaders as appropriate.

• Ensuring the Consumer Experience Lab and technology is operating well for consumers and stakeholders.

• Escalating ongoing needs and issues to the Associate Director of UX Research, Core Products & Sales XP.

• Managing recruiting and facilities firms, as well as remote testing panels and partners.

• Managing the participant experience to ensure they are comfortable, maintain confidentiality, and handle note-taking and video responsibilities amongst the core team.

What we’re looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience defining and planning the approach and methodologies in the context of project scope and timeline.

• Experience with secondary data, trends, and learnings.

Even better if you have one or more of the following:

• A Bachelor's or Masters in Human Factors, Psychology, HCI/Computer Science, Sociology, or a related field.

• Ability to ensure the right technology and tools are in place to provide a positive lab experience for consumer participants and viewers.

• Knowledge and experience working with data science, analytics, and market research groups on quantitative evaluations.

• Experience crafting discussion guides and appropriate tools and exercises to reveal consumer needs and desires in close partnership with Experience Design, Management, and Business Partners.

• Experience moderating and planning field studies, in-depth interviews, and usability studies in in-person and remote testing environments.

• Experience with qualitative generative research, evaluative methodologies, and usability from concept formation through launch.

• Experience working in an Agile environment.

• Examples of how you’ve driven impact through user experience insights.

• Experience in bringing insights to life through a narrative that clarifies the needs and desires of consumers and how those insights can be integrated into the designed experience.

• Experience working in the early stages of group formation.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $133,000.00 and $248,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.