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Verizon

Systems Support Engineer

Cary, NC US
Kubernetes
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Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Systems Support Engineer

 

Responsibilities 

 

A systems support engineer will be responsible for a wide range of activities surrounding the on-going maintenance and expert level support of Verizon Managed Services applications, tools and platforms, including but not limited to Change, Incident, Problem and Risk Management. These activities will include resolving escalations from network operations centers, project teams, IT and management team. Expected to own and drive resolution of highly complex system and application issues, complex change management, working with Product Marketing, Account teams and internal organizations (IT, Engineering, Infrastructure, etc.) on product wide issues as well as product readiness projects. A systems support engineer will directly interact with network operations and at times the customer on high visibility and complex technical issues. Special focus on and advanced technical skills with operating systems, network management applications and protocols is required.

Additional responsibilities: 

  • Mentor network operations engineers.

  • Support new technology and product integration. 

  • Assist with remediation efforts of security vulnerabilities per procedure.

  • Review and provide technical analysis on IAR’s. 

  • Perform alarm studies.

  • Create and maintain knowledge articles.

  • Analyze platform issues and manage escalations to various IT organizations. 

 

Qualifications 

 

Must have:

  • An Associate’s degree or equivalent work experience.

  • Broad knowledge of all products within Managed Services. 

  • Intermediate knowledge of network management platforms, applications and protocols, to include at least one or more  of the following:

    • Linux

    • Windows

    • Kubernetes

    • WAN/LAN/SD-WAN

    • Cisco ISE

    • Assure 1

    • SevOne

    • Citrix

    • TACACS/Radius

  • One or more years of hands-on experience with OS, applications support or networking; common network security practices, standards and troubleshooting. 

  • Flexibility-  with work hours, as position may be required to work an off-shift or on-call

  • Must have, or be able to qualify for and maintain a DoD clearance at the Top Secret level


Even Better if you also have:

Excellent communications skills and be able to deliver results under pressure. 

The position will work directly with internal operations teams and occasionally customers, and therefore must have strong customer service skills and the capability to interface successfully with both the customer’s technical and non-technical contacts, Verizon Account teams and various other groups involved in the delivery of service to the end customer.  

 

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Verizon
Verizon
Communications Infrastructure Information Technology Mobile Telecommunications

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