Operational Manager, Cloud Services DevOps

Location: London, England, United Kingdom

Department: Global Customer Success

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's Exciting About the Role

Verifone is offering a unique opportunity to step into a newly created role and help shape the future of our global cloud operations. As our DevOps Programme Manager, you'll oversee our enterprise-wide cloud services and infrastructure transformation initiatives. You will bridge the gap between high-level business strategy and technical execution. and you will work across cross-functional engineering teams, manage delivery governance, and optimize our continuous integration/continuous deployment (CI/CD) and cloud hosting environments (AWS/Azure).

Key Responsibilities

Programme & Delivery Management

• End-to-End Ownership: Take full accountability for the delivery of complex cloud, infrastructure, and automation programmes from inception to completion.
• Governance & Reporting: Implement robust project governance, track budgets, manage RAID (Risks, Assumptions, Issues, Dependencies) logs, and report progress to senior stakeholders.
• Resource Allocation: Coordinate onshore and offshore engineering teams, defining roles, workflows, and deliverables schedules.
• Cross-Functional Collaboration: Facilitate communication between software development, IT operations, security, and external clients.

Technical & DevOps Oversight 

• Cloud Strategy: Oversee the management and scaling of multi-cloud environments (AWS, Azure, or Private Cloud).
• Automation & CI/CD: Ensure adherence to best practices in infrastructure-as-code (IaC) and automated deployment pipelines using tools like Terraform, Ansible, GitHub Actions, or Jenkins.
• Operational Security: Embed security standards (DevSecOps), compliance requirements, and ITIL frameworks into the core delivery lifecycle.
• Performance Optimization: Monitor platform reliability, uptime targets (SLAs), and logging/monitoring frameworks.

Required Skills and Qualifications

• Proven track record of managing enterprise-scale cloud transformation or DevOps programmes.
• Strong background working in Agile, Waterfall, or hybrid delivery models within fast-paced environments.
• Budget management experience and familiarity with tracking toolsets (e.g., Azure DevOps, Jira, MS Project).
• Technical Competencies
• Deep conceptual or hands-on understanding of cloud architecture (SaaS, PaaS, IaaS, containerization/Kubernetes).
• Familiarity with CI/CD pipeline tools (Jenkins, GitLab CI, Azure DevOps).
• Awareness of infrastructure automation and configuration management tools (Terraform, Ansible).

Soft Skills and Leadership

• Excellent stakeholder management and communication skills to articulate technical solutions to non-technical audiences.
• Strong leadership and mentoring capabilities to guide engineering teams through operational change.

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.