Manager, Site Reliability Engineering

Location: Burlington, MA

Department: Product

We are seeking a skilled Manager, Site Reliability Engineering to lead the reliability, availability, and operational excellence of Veracode’s production systems.This role focuses on defining and enforcing reliability standards, managing risk in production, and ensuring services meet agreed-upon service levels under real-world load and failure conditions.  

The ideal candidate has experience operating large-scale distributed systems in production, driving and implementing SLO-based reliability practices, and partnering with engineering, security, devops and product teams to improve the reliability of the system and developer velocity at the same time.  

Key Aspects of Role 

• Lead 9 member global Site Reliability Engineering Team
• Set objectives and key results, KPIs and manage team performance
• Act as the primary point of accountability for reliability concerns that span multiple teams, including DevOps, Security, Database, and Product Engineering, driving alignment and resolution.
• Manage team on-call schedule and act as point of escalation for alerts and production incidents
• Create tickets, groom backlog and prioritize work in sprints
• Utilize AWS services to design scalable cloud solutions that support critical systems.
• Partner with software engineering teams to ensure monitoring and alerting is in place, enabling consistent, scalable, and automated service delivery.
• Own the design and enforcement of the organization’s observability strategy, ensuring continuous improvements in reliability, standardization, and observability across the board.
• Drive alert hygiene, standardization, and reduction of alert fatigue across the organization. 
• Lead efforts to automate infrastructure deployment and management using Terraform, Kubernetes, and other cloud-native tools.
• Create automated incident response workflows to handle common infrastructure and application issues.
• Collaborate with security teams to ensure systems adhere to industry-standard security practices and policies.
• Document and train engineering teams on best practices in reliability, scalability, and operational excellence.
• Design, operate, and continuously improve on-call and incident response processes to ensure sustainability, appropriate escalation, and reduction of operational toil.
• Contribute to incident and process post-mortems.
• Ensure uptime, SLAs, and availability of critical platform components through process improvements and automation.
• Monitor existing application and infrastructure while working to improve existing monitoring.
• Communicate effectively with project stakeholders and management.
• Develop and support processes to maintain uptime, SLAs and availability of critical platform components.
• Troubleshoot and resolve production issues related to systems, network, and application.
• Ensure that our systems and processes adhere to industry-standard security practices and policies. 

Required Skills/Experience: 

• Bachelor's Degree in Computer Science, Information Science, Engineering, or related/relevant field or equivalent experience.
• 2+ years working as a manager or team lead with direct reports
• 5+ years working in a SRE, DevOps, Cloud Engineering or similar role.
• Experience with AWS and automation tools like Terraform, CloudFormation, or Ansible.
• Hands-on experience deploying, managing, and troubleshooting Kubernetes clusters.
• Hands -on proficiency with observability, monitoring, and alerting tools (Datadog, Sumologic, Prometheus, Grafana, etc.).
• Familiarity with CI/CD pipelines and repository management tools (e.g., GitLab, Jenkins, GitHub).
• Strong programming skills for automation (Python, Go, or similar languages).
• Solid understanding of infrastructure as code (IaC) and GitOps methodologies.
• Strong communication skills with the ability to collaborate effectively across different teams.
• Ability to work in an Agile environment.
• Proven experience in troubleshooting production environments and improving system reliability.
• Experience with on-call/incident management systems such as PagerDuty, VictorOps or OpsGenie. 

Desired Experience: 

• Experience with service meshes (e.g., Istio) to enhance application observability and security.
• Familiarity with advanced Kubernetes features (e.g., StatefulSets, Helm, Operators).
• Knowledge of database management and migration processes, including RDS and DMS. 

Compensation Transparency 

In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.  

Job Grade: Manager 

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.