Field Service Engineer 15 months FTC

Location: Liverpool, England, gb

Employment Type: Standard

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.
Together, we pursue a shared mission to create a more sustainable future.

Job Description

Field Service Engineer - UK Temp | Liverpool/Manchester Area

Full-Time | 15 Month Temporary Contract | 40 hours per week Up to 80% travel with overnight stays within UK | Remote work flexibility 26 days annual leave plus bank holidays | Company Van + Fuel Card | Comprehensive Pension Scheme | Private Medical Insurance | Life Assurance | and much more!

At Veolia Water Technologies, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Field Service Engineer to help us lead the charge.

About the Role

Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. We're the industry leaders in detecting water contamination through total organic carbon (TOC) analysis, ensuring the highest quality standards for pharmaceutical and semiconductor processes.

As a Field Service Engineer based in the Liverpool/Manchester area, you'll be working with cutting-edge SIEVERS Analysers and Instruments, including:

• Total Organic Carbon (TOC) Analysers: M9/M5310C, M500/M500e, Boron Ultra, CheckPoint, TOC-R3, InnovOx • Bio Analysers: Eclipse (bacterial monitoring system) and Soleil (compact bioburden analyser)

Your Responsibilities

• Lead and execute installations and validations of cutting-edge Sievers analysers • Conduct precise maintenance and calibration at customer sites • Perform timely repairs and on-call duty for urgent requests • Manage technical documentation and customer relations • Provide expert technical support • Train and mentor new team members

A Typical Week

Monday mornings involve administrative tasks like email management and shipment tracking. Workdays are primarily spent travelling to customer sites performing maintenance and repairs. After completing on-site work, which can endure over multiple days, service protocols are promptly sent to customers. Throughout the week, phone support is provided for minor troubleshooting, whilst also planning future service visits and coordinating necessary parts shipments. Regular team meetings are scheduled between site visits to discuss ongoing projects and support needs. Fridays are often dedicated to home office work, completing administrative tasks, finishing training, or handling last-minute repair requests.

Qualifications

What We Offer

• Freedom to manage your own schedule • Mix of field work and remote support • Direct impact on pharmaceutical quality control • Continuous learning through our outstanding mentoring programme • Flat organisational structure with direct reporting to UK Field Service Manager • Defined KPIs for successful and directional improvement • Building partnerships with our customers • Regular certifications and training classes • Involvement in small assignments and project work • Data-driven growth opportunities

What We're Looking For

As a Field Service Engineer, being a customer-focused professional is crucial as you are the face of Veolia Analytical Instruments during on-site visits. The role requires strong interpersonal skills to understand and address customer needs effectively, whilst maintaining professionalism even in challenging situations. We're looking for someone with:

• A fast and dedicated approach to learning necessary skills • Willingness to step up and lead people • Readiness to work on smaller projects and assignments beside field work • Open mindset in problem-solving and outside-the-box thinking

• Valid UK work permit and driving licence • Engineering, chemistry, or laboratory background • Fluency in English • TOC analyser experience • Laboratory equipment troubleshooting skills

Desirable: • Leadership experience • Pharmaceutical industry knowledge • Salesforce proficiency • GMP knowledge • Residence in/around Liverpool/Manchester area

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace.

At Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support.
That's why we are proud to offer our innovative Veolia Cares program, which demonstrates our commitment to our employees. From the very first day of employment, this commitment is reflected in an array of benefits that is generous, and relevant.

These include:

Health & Welfare:

Holiday allowance 26 days plus Bank Holidays with the option to buy or sell additional days off
Private Healthcare - currently BUPA, with an option to add your family members
Dental Plan providing cover or monetary cash back on appointments and treatments
Enhanced Maternity / Primary Care pay of 13 weeks full pay from Day 1
Enhanced Paternity / Secondary Care pay of 2 weeks full pay from Day 1
Adoption Leave of 13 weeks full pay for Parental, and 2 weeks full Co-parental pay from day 1 of employment
Support for Carers offering flexibility for longer term caring needs such as considering options of remote work, flexible work hours, adjusted schedules, and paid or unpaid leave
A Lifestyle Account where we put in £60 to start you off, then match you £ for £ on every activity you buy up to £360
Discounted Gym Memberships
All employees receive one day of paid volunteering leave per year

Monetary Benefits:

Leading pension contribution of 10% of your earnings from us every month, doubling your own contribution of 5%
Option to buy shares at preferential rates
Salary Sacrifice Schemes

The Bigger Picture - protecting you and your loved ones in the longer term
Industry leading Life Insurance providing you 10 x your salary as a benefit paid to your nominated person(s)
Income Protection that covers you for 5 years at up to 60% of your salary, with 2 x your salary as a lump sum should you be unable to return to work.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.