Client Delivery Project Manager (Commercialization) - Remote

Location: Remote-USA

Time Type: Full time

Job Description

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The CDE Commercialization Project Manager will initiate, plan, organize, lead and control cross-functional product and technology projects that are complex and/or medium to large in scope and impact. The Project Manager, CDE Commercialization builds relationships with Velera’s largest business unit leaders, acting as a point of contact between Client Delivery Experience, Product, Sales and IT. This position is responsible for communication, development, commercialization and operationalization of Velera Products and Solutions being delivered to clients. They will help ensure the CDE business unit is supported and aligned to meet goals and objectives.

Day in the Life:

• Perform as a CDE liaison with the product development/lifecycle.

• Leads and manages the project lifecycle to efficiently deliver multiple project initiatives.

• Partners with product and technology leaders to prioritize initiatives, negotiate financial and resource commitments, confirm availability and build delivery schedules.

• Work with CDE, Product and IT to architect, design, prototype and develop solutions that enable quality implementation and improve speed of “on-boarding” solutions.

• Assembles project team members; assigns individual responsibilities; facilitates meetings and presentations.

• Define scope and objectives for complex product releases, with a focus on implementations and operations. Prioritize requirements for the business.

• Establish onboarding requirements and timelines in accordance with Solution Sales goals and market messaging.

• Effectively manages the implementation of internal initiatives, major and minor system or product enhancements, client solutions and applicable decommissions.

• Delivers effective, accurate, and consistent communication to project teams, management, external clients and vendors.

• Understands interdependencies and lead times to develop a comprehensive schedule or priority task plan.

• Oversees completion of project tasks, manages conflicts, clarifies gaps and escalates risks/issues as needed for improvements.

• Provide technology guidance and clarify process gaps. Work directly with key internal stakeholders and executives to negotiate, escalate, and resolve issues with priority.

• Identifies changes that impact scope, cost or schedule and initiates the appropriate change control and/or change management process.

• Ensure proper documentation is established, maintained and stored for policies, processes and procedures to streamline and optimize client delivery of products and services.

• Provides timely reporting of project hours, status, performance, risks and escalations

• Applies generally accepted project management methodology and enforces project

• standards.

• Create and implement strategic plans to provide organizational productivity as well as process improvement enhancements.

• Utilize service management resources for understanding and marketing the service portfolio, service catalogue, and service demand, so internal customers are aware of the service available.

• Plan, define and manage support strategy around tools and processes.

• Provide insight into the enterprise service catalogue.

• Participate in training and develop leadership skills that foster internal growth and advancement.

• Ensure that all duties are performed according to departmental policies, procedures, services levels and performance standards.

• Reacts to change productively and performs other duties as assigned.

Qualifications:

• Bachelors’ Degree in Business Systems, Information Technology or equivalent combination of training and/or experience required.

• Five (5) years of project management experience required.

• Three (3) years of implementations and/or technical delivery in the financial services industry required or current contractor resource in the same or equivalent position performing all job requirements.

• Three (3) years of card processing experience highly preferred

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$75,800.00 - $96,700.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.