Head of Commercial Product

Location: New York, NY

Department: Product

Location Type: HYBRID

Employment Type: FULL_TIME

• Product Strategy & Roadmap: Own the end-to-end strategy and roadmap for all shipper-facing products, including self-serve tools, API integrations (WMS/OMS), and the shipper portal experience.
• Team Leadership: Lead and scale a high-performing team consisting of Product Managers and the Client Operations group (onboarding, integrations, and shipper success).
• Cross-Functional Alignment: Drive major initiatives like personalized delivery and pin-on-delivery by aligning stakeholders across Engineering, Operations, and Sales.
• Performance Metrics: Define and own key commercial metrics, including shipper NPS, retention, integration health, and time-to-value for new enterprise clients.
• Commercial Partnership: Work closely with Sales and Account Management to translate market signals and shipper feedback into prioritized product requirements.

• An Expert Builder: You have a track record of shipping B2B SaaS or marketplace products at scale and are energized by creating structure in fast-moving environments.
• Integration-Savvy: You have a deep understanding of integration ecosystems (APIs, WMS, OMS, TMS) and view integrations as a core product surface rather than just a back-end concern.
• Data-Driven: You are comfortable using SQL or BI tools to define KPIs and are rigorous about tracking product performance.
• A Talent Magnet: You are invested in recruiting and developing exceptional people, fostering a culture of high ownership and continuous improvement.
• AI-Native: You champion the use of AI tools to accelerate team output and are eager to lead by example in embracing new ways of working.

• Leadership: 10+ years of progressive experience, with 3–4 years in senior product leadership roles managing PM teams.
• Industry Background: Prior experience in high-growth logistics, e-commerce, supply chain, or marketplace companies (e.g., last-mile tech or e-commerce enablement platforms).
• B2B Expertise: Demonstrated ownership of the full product lifecycle for enterprise B2B products, from discovery to iteration.
• Client Operations: Experience managing client-facing technical teams, such as Solutions Engineering or Technical Onboarding.
• Executive Communication: Skilled at building roadmaps that earn C-suite trust and aligning Sales and Ops around a shared vision.