What You'll Do
- Site reliability engineer is what you get when you treat operations as if it’s a software problem. Our mission is to protect, provide for, and progress the software and systems behind all of our Veeva services
- Ensure high uptime and reliability of Crossix’s production environment, on-prem and cloud
- Take responsibility for managing the production environment, security, change management, deployment, architecture, and tools
- Lead technical calls with business partners to explain how our applications are architected, understand requirements, and handle production problems
- Perform root cause analysis for complex failures and offer modern solutions and tools
- Utilize Grafana to develop effective dashboards that provide key insights and system performance
- Analyze performance and stability issues and create in-house automation tooling
- Work closely with DevOps, R&D, product, and integration managers to enable automated CI/CD methods
- Design, develop, and drive troubleshooting & mitigation tools as part of driving self-healing agenda
- Constantly improve the technology stack, supporting the data growth
- Working in a data-driven company with cutting-edge environments that combine on-prem and cloud technologies
Requirements
- Bachelor’s degree in computer science or related technical discipline
- 5+ years of technical engineering experience with coding in languages including, but not limited to, Java, JavaScript, or Python OR equivalent experience
- 5+ years of customer-facing experience, ability to present to security and compliance customer teams, proven communication skills
- Strong knowledge of shell scripting and one of the general-purpose languages such as Golang, Python, Bash, or NodeJS
- Experience in hands-on DevOps
- Experience with analyzing and improving the efficiency, scalability, and stability of various system resources
- Experience in Linux, as well as TCP/IP, HTTP, and other common network protocols
- Experience with public cloud environments (GCP/AZURE/AWS)
- Experience with Docker and Kubernetes
- Experience with "Infrastructure as a code" tools such as Ansible, Puppet, Terraform, Pulumi or similar
- Experience with observability tools such as Prometheus, Grafana, Thanos, OpenTelemtry, etc.
- Experience with CI/CD systems such as Jenkins and GitOps tools such as ArgoCD
Nice to Have
- Managing noSQL databases such as ElasticSearch, Redis, or similar
- Microservice design patterns and RESTful web services
- Experience working with BigData tools such as Spark, Trino, Airflow, etc.
- Understanding of application security in a cloud environment
- Excellent communication skills and a sense of ownership with a systematic problem-solving approach
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