Senior Associate - Client Analytics Services

Team: Crossix - NA

Location: New York - New York City

Commitment: Full-Time

Workplace Type: remote

The Role

What You'll Do

Drive Execution: Manage the day-to-day flow of customer success, from initial post-sale setup through the renewal cycle
Lead Customer Meetings: Serve as a reliable point of contact for agency and customer teams, comfortably leading meetings and presenting findings independently
Data Storytelling: Leverage the Crossix Measurement Suite to interpret data and build clear, actionable narratives that inform marketing decisions and highlight product value
Project Management: Oversee delivery timelines and milestones, providing clear feedback to internal teams to ensure high-quality, on-time deliveries
Collaborative Problem Solving: Use critical thinking and cross-functional collaboration to troubleshoot complex results and answer the customer’s core business questions

Requirements

Experience: 3+ years in an analytical and customer-facing role
Customer Skills: Proven ability to support customer relationships and communicate with external partners
Data Comfort: Experience working with data and navigating problems using data
Analytical Mindset: Strong critical thinking skills and the ability to troubleshoot complex results
Detail Oriented: Exceptional organizational skills and rigorous attention to detail
Travel: Willingness to travel to key customer meetings

Nice to Have

Experience in Life Sciences
Marketing analytics experience
Direct experience with the Crossix Measurement Suite

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.

Within 3 days, you will receive a link to a personality assessment administered by a third party.

Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

If moving to the interview stage, the process is as follows:

1. A conversation with the hiring manager
2. A practical case exercise
3. A final conversation with our group's Senior Leader.

Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $85,000 - $120,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.