Program Manager, Site Reliability Engineering

The Veeam Data Cloud team is looking for a Program Manager with expertise in the SRE domain. As part of our Site Reliability Engineering team you will help coordinate and track the work of the SRE team and improve our Incident Management processes.  

The ideal candidate should have a passion for coordinating and tracking work across teams, using just enough process to keep the team sane, and a knack for influencing others. They will be an expert communicator and understand how mature SRE teams work. They will play an instrumental role in improving incident response and post-incident follow-ups.  

Your tasks will include: 

• Collaborate with leaders and teams across SRE, Engineering, Support, and Product to organize, plan, and execute projects from inception to post-launch analysis. 

• Utilize just enough process to create visibility into progress, risks, and milestones for all stakeholders without overwhelming the team.  

• Proactively identify potential roadblocks and keep projects on track.  

• Act as the key point of contact between SRE and other teams, to ensure alignment, resolve dependencies, and drive products to completion. 

• Drive improvements in incident management process, identifying areas for automation, process refinement, and faster resolution times. 

• Act as an Incident Leader for large-running incidents. 

• Provide training and mentoring to empower the team in incident management best practices. 

• Oversee post-incident reviews, ensuring root cause analysis is conducted and corrective actions are tracked to completion. 

• Define and track key incident metrics (MTTR, incident recurrence, etc.) to drive accountability and operational improvements. 

• Use a data-driven mindset into all aspects of status reporting, and clearly and proactively communicate, across all levels of the organization, status as well as risks and mitigation plans.  

What we expect from you: 

• 4-5 years managing operations focused projects in a SaaS environment. 

• 5+ years of experience in a program or project management role managing complex, technical projects. 

• Experience implementing and coordinating Incident Management processes 

• B.S. degree in Business Management, Information Systems, Engineering, Computer Science or a related field (or equivalent experience) is highly desired.  

What we offer:

• Medical, dental, and vision insurance.  Employee premiums for health insurance are 100% company paid.

• Unlimited Paid Time Off

• Life and Disability Insurance

• Veeam Care Days – additional 24 hours for your volunteering activities

• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please Note: If the applicant is permanently located outside of the United States Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in the United States.

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