Inside Systems Engineer - Portuguese and English
Location: San Jose, Costa Rica
Department: Sales Engineering, Americas 1001315
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
About the Role
We are looking for a dynamic and customer-focused Inside Systems Engineer to partner closely with our sales organization in driving technical excellence across the customer journey. This role is ideal for a technically strong professional who thrives in fast-paced environments and is passionate about translating complex data protection solutions into clear business value.
As a trusted technical advisor, you will influence customers, partners, and internal stakeholders by aligning technical architectures with business outcomes and accelerating revenue through upsell and cross-sell opportunities.
What You’ll Do
- Deliver compelling live and virtual technical presentations and product demonstrations to customers and partners.
- Translate customer business objectives into scalable technical solutions aligned with Veeam’s portfolio.
- Conduct configuration reviews and provide proactive technical guidance on data protection best practices.
- Support the full technical sales cycle, partnering with Account Managers to drive successful deal closure.
- Manage assigned accounts at a technical level to identify expansion opportunities and optimize deployments.
- Collaborate cross-functionally with Support, Licensing, and other internal teams to ensure seamless customer experience.
- Transform product-based selling conversations into customer-centric, outcome-driven engagements.
- Map technical requirements to measurable business impact.
- Maintain accurate technical documentation and account activity using Salesforce.com.
- Continuously adapt to territory demands while managing priorities effectively.
Technologies You’ll Work With
- VMware vSphere
- Microsoft Hyper-V, AHV, RHV and other hypervisors
- Windows Server & Microsoft SQL Server
- Microsoft 365 products
- AWS, Microsoft Azure & Google Cloud Platform
- Enterprise storage and networking technologies
- (Nice to have) Linux & Kubernetes (K8s)
What You’ll Bring
- 2–4+ years of experience in technical presales required, solution engineering required, post-sales, or technical support roles.
- Trilingual written and verbal communication skills (Spanish, English and Portuguese). Must be fluent in the 3 languages.
- Office attendance required 3 days per week.
- Strong expertise in data protection and backup technologies.
- Foundational knowledge of storage, networking, and hybrid cloud environments.
- Ability to simplify complex technical concepts for diverse audiences.
- High energy, self-motivation, and adaptability in dynamic environments.
- Strong time management and organizational skills.
- Ability to work independently while collaborating effectively across teams.
Bonus Skills
- Experience with Linux environments.
- Familiarity with containerization and Kubernetes (K8s).
- Exposure to enterprise application workloads and modernization initiatives.
What You’ll Get
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
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Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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