Key Responsibilities
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
- Responsible for thorough onsite and remote discovery and documentation of new standard and advanced client networks
- Assist with onsite and remote discovery and documentation of enterprise level client networks
- Assist with training and mentoring teammates
- Verify tools and internal processes have been deployed and configured to standards
- Develop and maintain technical knowledge of the client environment and ensure this information is thoroughly and accurately communicated to internal technical and non-technical teams
- Help drive efficiencies and update the new client onboarding process
- Responsible for offboarding VC3 tools and services from departing clients
- Analyze standard, advanced, and enterprise level client technical environments for alignment with documented Best Practices and Standards
- Visit client sites to conduct ongoing reviews of their technical environment
- Collaborate closely with internal teams to review network reports and ensure client’s technology direction is aligned with standards and overall business objectives
- Provide outstanding delivery of our technical services by leveraging both analytical and Big Picture thinking to ensure continuous improvement in both internal processes and client networks
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Receive mentoring and feedback from peers and others
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
- Review Tickets with Manager
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
- Create and update documentation when changes or occur, or when discoveries are made
- Attend monthly training & team meetings as required
- Additional duties as required
Additional information you will want to know:
- Travel is expected up to 50% of the time
- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
Want to know more about what its like to work with the Onboarding team? Take a look here!
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