Key Responsibilities
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
- Management of the project lifecycle (planning through closure)
- Maintain excellent stakeholder communication throughout the project
- Ensure delivery of external (end-user) documentation
- Ensuring budget and timeline adherence, reporting variances
- Maintain accurate project information (eg. budgeted hours, revenue) within our project tracking system
- Completion & management of change orders where required
- Risk management – foreseeing and mitigating
- Schedule and coordinate resources across departments
- Act as a contact between clients, vendors and VC3 resources
- Track and confirm all hardware and software delivery to client
- Plan and monitor implementation activities
- Prepare weekly status reports for both management and clients
- Maintaining client satisfaction through project planning & communication, and obtaining feedback on project success (client satisfaction surveys)
- Complete internal Post Implementation Reviews (PIR), gather lessons learned and share with appropriate resources
- Ensure successful billing/invoicing of projects upon appropriate milestone or closure
- Coordinate and communicate handoff of projects at closure, including service delivery handoffs
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Receive mentoring and feedback from peers and others
- Provide support and back-up for other members of the Project Management Office
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
- Review Tickets with Manager
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
- Create and update documentation when changes or occur, or when discoveries are made
- Attend monthly training & team meetings as required
- Additional duties as required
Additional information you will want to know:
- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Ability to travel to client locations or in person company meetings; less than 20%
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
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