Sr. Product Manager, Servicing & Dispute Platform

What you'll be doing

• Drive the product strategy, roadmap, and execution of our CRM and Disputes platform. You will play a key role in creating a magical customer experience and dispute Ops 
• Manage and enrich the platform for Dispute Lifecycle from Dispute intake and filing to resolution, including arbitration
• Build enhancements that lead to Automation of work for Agents driving operational efficiency
• Understand the needs of customers and agents to guide the overall Support Product team 
• Write clear specifications, user stories, acceptance criteria, and process workflows that drive customer impact and not just output
• Make strategic and data-based decisions about trade-offs, balance scope with quality, and clearly communicate to stakeholders and executives
• Analyze feature/experiment results and communicate learnings to the team and influence product strategy and roadmap
• Collaborate with engineers, designers, data scientists, and 3rd party vendors - leading product development to building, testing, and launching

You'll bring the following required skills and experience

• 5+ years of product management experience delivering highly successful and creative products/systems
• Experience in Disputes and knowledge of Reg E and Reg Z compliance
• Understanding of money movement rails and typical dispute patterns
• Demonstrated ability to drive results in a fast-paced, dynamic environment
• Excellent communication skills to succinctly articulate concepts, ideas, and recommendations and Stakeholder management
• Passion for understanding customer needs and proficiency in data analysis using SQL and Tableau
• Entrepreneurial mindset who values moving quickly