Staff Infrastructure Engineer, Cloud & Reliability

Location: Palo Alto, CA

Department: HOAi

Location Type: HYBRID

Employment Type: FULL_TIME

• Growing 100% year-over-year
• Our AI product (HOAi) went from $0 to millions in months
• Backed by Cove Hill Partners and JMI Private Equity
• 6M+ doors on our platform, displacing legacy systems

• Cloud Architecture & Infrastructure as Code: Design and evolve our AWS architecture. Own our infrastructure-as-code footprint, environment topology, and the standards that keep it coherent as the org grows.
• Reliability & Incident Response: Own our uptime posture end to end: autoscaling policies for variable workloads, failover and graceful degradation, circuit breakers and retry semantics, disaster recovery with tested restore paths. Participate in and improve our Sev1/Sev2 process, run post-mortems, and drive the follow-through that keeps the same incident from recurring.
• Observability: Own monitoring, logging, tracing, and alerting across the stack. Build dashboards that answer questions rather than decorate walls, and tune alerting so that a page means something. Extend observability to token consumption and model spend so AI cost is a first-class operational metric.
• Production Database Operations: Own PostgreSQL and Redis as production infrastructure: instance sizing and topology, replication and read replicas, connection pooling, failover and point-in-time recovery, version upgrades, Diagnose query pathology when it surfaces as an incident and partner with product pods on the fix.
• Cost Efficiency: Treat infrastructure spend as an engineering problem. Instrument it, attribute it, and reduce it without trading away reliability.
• Security Posture: Own runtime security for our infrastructure: IAM and least privilege, network boundaries, secrets management, patching cadence, and vulnerability remediation. Support security audits and produce infrastructure control evidence.

• Uptime and error budget performance for mission-critical services
• Time to detect and time to resolve for production incidents
• Recurrence rate of previously post-mortemed failures
• Infrastructure cost efficiency, including cost attribution by workload
• Database performance and headroom under growth
• Alert signal-to-noise and on-call load

• 8+ years in infrastructure engineering, SRE, or DevOps
• Deep AWS expertise, with production ownership rather than adjacency
• Infrastructure as code in production at scale
• Production operation of PostgreSQL — not just querying it, but sizing, tuning, replicating, and recovering it
• Real on-call experience for a system with meaningful uptime expectations
• Demonstrated cost optimization work with numbers attached
• Strong debugging instincts in distributed systems: able to reason from symptom to root cause without a runbook

• Cloud security posture work: IAM design, secrets management, audit support
• Experience supporting real-time or latency-sensitive workloads
• Datadog or comparable APM in a primary-owner capacity
• Experience in a company that outgrew its original architecture and had to fix it while running

• Debugs complex distributed systems and finds root causes
• Obsessed with latency, throughput, and resource efficiency
• Defaults to automating repetitive work and building scalable solutions
• Understands security implications and implements best practices by default
• Explains complex technical concepts clearly to technical and non-technical audiences
• Takes initiative to identify and solve problems before they become critical
• Comfortable with ambiguity and changing priorities in a fast-moving environment

• Extreme ownership: Takes full responsibility for outcomes, not just inputs 
• Customer-focused: Understands how infrastructure decisions impact end-user experience 
• Data-driven: Makes decisions based on metrics and evidence 
• Continuous learner: Stays current with evolving technologies and best practices 
• Quality-focused: Builds systems that are reliable, maintainable, and elegant 
• Velocity-minded: Balances speed with quality; ships incrementally and iterates 
• Bar raiser: Sets and maintains high standards; elevates team performance and output quality 
• Strong delegator: Empowers others effectively; distributes work based on strengths and growth opportunities 

• Our eNPS is +68! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies.
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.