Senior Software Engineer - AI Data & Analytics (All Levels)

Location: Redwood City, CA

Department: HOAi

Location Type: HYBRID

Employment Type: FULL_TIME

• Build the data platform for analytics: design schemas, aggregation layers, and pipelines that turn operational data into a reliable source of truth serving customers, product, and finance. 
• Ship customer-facing analytics: build the dashboards, APIs, and data contracts that give customers live visibility into what our AI is doing for them—usage and credit consumption, performance metrics, community-level insights (Next.js front end, Postgres-backed services). 
• Make consumption-based pricing real: build event-level usage metering and attribution with audit-grade correctness, plus the reconciliation pipeline that connects product data to billing and finance reporting. 
• Build forecasting and predictive models: usage run-rate projections, sentiment analysis for our customers’ customers based on community communications, and other applied data applications that provide unique insights into our customers. 
• Own data correctness and reliability: data quality testing, pipeline observability, anomaly detection, and the engineering rigor that makes numbers trustworthy enough to bill against and report to boards. 
• Raise engineering standards: drive code quality, testing strategy, documentation, and mentoring as the data and analytics surface area grows. 

Requirements

• Experience: 5+ years building backend or data systems for production SaaS. 
• Data engineering depth: strong relational modeling (Postgres), pipelines, aggregation systems, indexing, query optimization, and an instinct for data correctness. 
• Applied data science fluency: comfort with statistics, forecasting, and ML techniques—and the judgment to know when a regression beats a neural net. 
• API design excellence: proven ability to design clear, evolvable APIs and data contracts across services and customer-facing surfaces. 
• Full-stack interest: you don't need to be a front-end specialist, but you're excited to take an insight all the way to the screen (React/Next.js). 
• High pace + high quality: you thrive in fast-moving environments without sacrificing reliability or security. 
• Curiosity and ownership: you enjoy ambiguous problems, learn quickly, and take systems end-to-end (build → ship → operate). 

• Usage-based billing: experience with metering, credit ledgers, rating engines, or revenue reconciliation. 
• LLM experience: building product with LLMs (prompting, tool calling, evals, cost analytics), or analyzing LLM-generated data at scale (sentiment, classification, extraction). 
• Modern data stack: dbt, warehouses/lakehouses, event streaming, orchestration tools. 
• Data visualization: a track record of dashboards or analytics products that customers actually used. 

• Shoot for Impossible and Make it Happen: Sets audacious goals that others might see as unreachable and breaks them into actionable steps. Relentlessly perseveres through obstacles with resourcefulness and determination, turning ambitious vision into tangible results.
• Radical Candor Leads to Humble Excellence: Gives and receives direct, honest feedback with genuine care for others' growth. Stays open-minded on the path to continuous improvement, recognizing that the best outcome comes from carrying no ego.
• Hire and Develop the Best Talent: Actively seeks exceptional people who raise the bar and invests deeply in their growth. Creates opportunities for team members to stretch their capabilities, providing coaching and support that helps them reach their full potential.

• Extreme ownership: Takes full responsibility for outcomes, not just inputs 
• Customer-focused: Understands how infrastructure decisions impact end-user experience 
• Data-driven: Makes decisions based on metrics and evidence 
• Continuous learner: Stays current with evolving technologies and best practices 
• Quality-focused: Builds systems that are reliable, maintainable, and elegant 
• Velocity-minded: Balances speed with quality; ships incrementally and iterates 
• Bar raiser: Sets and maintains high standards; elevates team performance and output quality 
• Strong delegator: Empowers others effectively; distributes work based on strengths and growth opportunities 

• Our eNPS is +68! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies.
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.