Manager of Forward AI Deployment

Location: Wilmington, NC

Department: HOAi

Location Type: REMOTE

Employment Type: FULL_TIME

Description

• Growing 100% year-over-year 
• Our AI product (HOAi) went from $0 to millions in months 
• Backed by Cove Hill Partners and JMI Private Equity 
• 6M+ doors on our platform, displacing legacy systems 

• Manage and develop a team of Forward Deployed Engineers (“FDEs”), ensuring they have clear priorities, appropriate workloads, and support needed to deliver for customers  
• Own the customer deployment journey from signed contract through successful go-live and journey to a champion customer  
• Run weekly deployment reviews with FDEs; proactively surface slippage, resourcing gaps, and risks before they become customer-facing problems  
• Build and maintain an always-current deployment calendar (6–12 weeks out), matching FDE capacity to customer commitments and making tradeoffs explicit  
• Coordinate staffing across specialized FDE pods, ensuring the right people are assigned to the right customers based on skills, personality, bandwidth, and customer needs  
• Create and maintain deployment playbooks, templates, and checklists that make onboarding repeatable and reduce reliance on tribal knowledge  
• Establish clear quality gates and milestone criteria so FDEs and customers know what “ready for go-live” looks like  
• Ensure tight handoffs between GTM//CX, Product//CX and Support//CX, with zero ambiguity on ownership at each stage of the customer journey  
• Maintain weekly deployment scorecard for leadership (e.g., on-time go-live %, time-to-value, FDE utilization, customer health signals) 
• Identify patterns in deployment friction and drive fixes into process, training, tooling, or cross-functional asks  
• Partner with GTM and Product to set realistic timelines and manage customer expectations throughout the deployment process

Requirements

• 3–7+ years of experience managing technical teams in implementation, professional services, customer onboarding, or delivery operations—ideally in a high-growth SaaS environment 
• Demonstrated track record of developing and retaining high-performing individual contributors 
• Proven ability to manage multiple concurrent customer deployments, balancing competing priorities and resource constraints 
• Strong operational instincts: you build systems and processes, not heroics 
• Excellent customer-facing communication skills—calm, credible, and direct when managing expectations or navigating delays 
• Experience building scorecards, dashboards, and reporting cadences that drive accountability without micromanagement 
• Comfort with ambiguity and fast change; you can create order and predictability in a scaling organization 
• Experience in forward-deployed or professional services organizations is a plus 
• Background, or demonstrated interest, in property management, community association management, or related industries is a plus 

• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
• Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
• Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.

• Shoot for Impossible and Make it Happen: Sets audacious goals that others might see as unreachable and breaks them into actionable steps. Relentlessly perseveres through obstacles with resourcefulness and determination, turning ambitious vision into tangible results.
• Radical Candor Leads to Humble Excellence: Gives and receives direct, honest feedback with genuine care for others' growth. Stays open-minded on the path to continuous improvement, recognizing that the best outcomes come from carrying no ego.
• Hire and Develop the Best Talent: Actively seeks exceptional people who raise the bar and invests deeply in their growth. Creates opportunities for team members to stretch their capabilities, providing coaching and support that helps them reach their full potential.

• Our eNPS is +68! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies.
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.