Head of User Experience, Workplace Solutions

Location: Malvern, PA, Charlotte, NC

Time Type: Full time

Job Description

Vanguard is seeking a senior leader to help define and transform the end-to-end user experience (UX) for plan sponsors and consultants across our Workplace Solutions business. This role will shape how institutional clients interact with Vanguard—creating seamless, intuitive, and digitally-enabled experiences that simplify complexity and drive better outcomes.

You will lead the UX strategy, design, research, and delivery of cohesive experiences across digital, service, and operational touchpoints – challenging legacy approaches and redefining what great B2B experiences look like. You’ll play a critical role in redefining how Vanguard serves institutional clients—delivering simpler, smarter, and more connected experiences that drive long-term client and business impact.

What You’ll Do

• Set the vision: Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions

• Transform experiences: Replace fragmented, legacy workflows with connected, digitally-enabled solutions

• Champion the client: Embed deep B2B insights into product, service, and operational design

• Influence at scale: Partner across Product, Technology, Operations, and Sales to align on enterprise priorities and investments

• Lead a multidisciplinary team: Oversee design, research, content, and UX operations—building a high-performing, innovative team

• Drive quality and consistency: Establish standards, frameworks, and metrics to continuously improve experience outcomes

• Advance digital innovation: Leverage data, emerging technologies, and modern platforms to enhance usability and efficiency

What We’re Looking For

• Proven leader with experience defining and delivering enterprise UX or digital experience strategies

• Track record driving large-scale transformation in complex, cross-functional environments

• Strong understanding of B2B client needs; retirement/recordkeeping, or other workplace benefits experience preferred

• Ability to simplify complex, multi-stakeholder journeys into intuitive solutions

• Exceptional stakeholder influence, with experience partnering at senior executive levels

• Demonstrated success building and developing high-performing teams

Qualifications

• 10+ years of relevant experience, including UX, product design, or digital strategy leadership

• Experience leading teams and delivering measurable business and client outcomes

• Bachelor’s degree required; advanced degree preferred

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.