Engineering Manager, IT Delivery

Location: Malvern, PA

Time Type: Full time

Job Description

This role is for the Delivery Manager role for Client Assist (AI in Digital Advisor). Client Assist uses LLM context engineering with Vanguard specific knowledge plus AIexposed APIs/tools (user data, advice calculations, and UI components) to power a trusted, clientready experience. Experience developing LLM-based systems and their ancillary technologies isn't required but is a plus. Examples include: LangGraph, AWS Bedrock, RAG, Arize. 

Job Description

The Engineering Manager serves as the single, accountable leader of a Product Engineering Team, a small, cross-functional team responsible for designing, building, testing, and maintaining technology solutions that support client and business needs. This role combines people leadership, delivery accountability, and technical leadership. Engineering Managers work closely with engineers and partners to guide technical decisions, foster team effectiveness, and ensure the consistent delivery of high-quality outcomes. Engineering Managers operate close to the work, balancing strategic priorities with day-to-day execution while creating the conditions for teams to perform at their best.

What You'll Do 

• Leads, coaches, and develops a team of engineers. Establishes clear performance expectations, provides ongoing feedback, and supports career growth. Conducts performance reviews and makes compensation decisions in alignment with Human Resources policies. 

• Owns responsibility for team outcomes, ensuring work is prioritized, risks are managed, and commitments are delivered in a timely and reliable manner. 

• Applies a strong technical skillset to engage meaningfully with the team’s work. Guides solution design, supports engineering decision-making, reviews technical approaches, and provides practical coaching to engineers. 

• Fosters a culture of learning, adaptability, and continuous improvement. Encourages experimentation, reflection, and the evolution of engineering and delivery practices. 

• Supports healthy team dynamics and effective collaboration. Reinforces clear roles, working agreements, and sustainable team rhythms that enable consistent performance. 

• Identifies and resolves impediments that affect delivery, quality, or team effectiveness. Escalates complex issues to IT experts as needed and simplifies constraints to maintain momentum 

• Partners closely with product leaders, technical leaders, and business stakeholders to clarify priorities, align expectations, and ensure delivered solutions meet evolving needs. 

• Promotes high standards of engineering quality, including reliability, scalability, and performance. Reinforces sound development and testing practices. 

• Participates in departmental planning, staffing discussions, and operational initiatives. Contributes to improving engineering practices and organizational effectiveness. 

• Participates in special projects and performs other duties as assigned. 

Qualifications and Skills

• Minimum 8 years of experience in IT project management, software development, or IT service delivery. Previous leadership experience required.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. PMP, ITIL, or Agile certifications preferred.

• Strong expertise in IT project management, Agile methodologies, and SDLC best practices with experience in IT infrastructure, software development, and enterprise IT solutions.

• Must have skills: Node.js, TypeScript, ECS, Kubernetes, Kore.AI, Android, iOS development

• Proficiency in risk management, budgeting, and IT governance. Understanding of cybersecurity frameworks and IT compliance standards.

• Excellent leadership, communication, and stakeholder management skills.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.