• Minimum 12-15 years of experience in working with OEM or Tier 1 mobile service providers carrying out responsibilities in network operation centre
• Minimum 4-5 years experience in customer facing role. Presenting NOC Performance.
• Experience of 4-5 years in Managing Team of 50+ Engineers
• Should have strong knowledge and skill to handle customer Technical/process related queries.
• Working experience of B2B customer environment and its processes
• Higher understanding of telecom domain 2G/3G/LTE/5G.
• Hands on experience in technologies of TX -SDH, DWDM, OTN Network & operations is a must.
• Managing Fault Management of Transmission.
• Should have basic understanding of mobile backhaul network on MPLS, Ethernet.
• Experience working with customers to diagnose a problem, and work toward resolution
• Experience in working on various Vendor platforms NMS/EMSs like Huawei, Alcatel, ,Adva,Ericsson,Nokia etc.
• Must have experience in transmission circuit provisioning and optimization activities .
• Self- motivated and cool headed to manage customer escalation.
• Develop and execute improvement actions to achieve SLAs.
• Good understanding of change and Problem management
• Strong analytical and troubleshooting skills.
• Able to easily communicate complex concepts and instructions to non-technical end-users
• Possess knowledge and understanding of network designs and concepts
• Needs to have strong written and verbal communication skills
• Bilingual – Spanish and English Language proficiency is must
Responsibilities
1. SPOC for NOC Operations which include mainly TX,RAN and Technical Help Desk
2. Handle Customer Escalations & expectations, Prepare & execute improvement plan to meet the SLA’s
3. Identify scenario for knowledge Transfer/Competence building, Track the progress
4. SME for Transmission Network to ensure smooth operation.
5. Support Service Manager in SLA/KPI mitigation or sign off
6. Bridge Gap between NOC teams and Customer expectations
7. Participate and contribute to Governance meeting with Internal and External Stake holders
8. Responsible for Postmortem reports, its review and action point implementation.
9. Achieve Network KPI, suggestions for improvement.
10. Support automation implementation to bring efficiency
Location – Mexico City. Mexico
Education – BTech in ECE/CS/Telecom
Certifications - CCNA
Advanced English
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say