IT Director, Enterprise Correspondence Technology

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Director of Enterprise Correspondence Technology will be responsible for supporting all CoSAs by enabling business customers to create content / communications for members as well as providing dynamic document / communication generation capabilities for business customers. This team is midway through a highly visible and critical modernization effort. The ideal candidate is a mature, technical leader with Content Management, AWS, and Private Cloud development experience.

Advises executive management and provides high level consulting and influence on business initiatives. This position acts as an operational delegate of EMG (Executive Management Group). Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Provides long- and short-term strategic direction and analytical support and directs business plan development to implement initiatives.

Additionally, this individual directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Contributes to and implements long- and short-term strategic direction. Advises senior management and provides input to aid in decision making.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Plano, TX. Relocation assistance is not available for this position.

What you'll do:

• Responsible for developing, maintaining, testing, and supervising an internal control environment, including preventative and detective controls, to effectively manage risks.

• Builds and coordinates a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Coordinates efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.

• Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.

• Develops and is responsible for metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).

• Creates a multi-year plan to operationalize a technology support strategy, with key milestones, results, and realization targets.

• Leads all aspects of the creation and execution of departmental budgets and forecasts for applicable technology support function.

• Leads all aspects of the availability management of technology solutions / domains by applying strong change and incident management practices.

• Works across multiple functional areas and influences future business strategy to be able to best use available technology support functions as well as future ones.

• Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.

• Builds successful partner relationships with other IT and business leaders by develop a keen understanding of business needs, acting as a trusted advisor, and ensuring efficient delivery of technology support services to meet those needs.

• Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives

• May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.

• Experience leading all aspects of the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.

• Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.

• Experience conducting cost benefit analyses and using results to drive technology support solutions.

• Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.

• Previous experience leading multiple tasks and responsibilities in fast paced environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.

• Experience and ability to drive a culture of quality and personal accountability through technology support teams.

• Demonstrable experience in vendor contract management and management of distributed development teams and resources.

• Demonstrated financial acumen involving budgets, forecasting, and completing the budgets for applicable technology support function.

• Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders.

• Experience in inspiring, leading, and defining vision, strategy and organizational change.

• Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.

• Demonstrated ability to influence change at the executive level and team level.

• Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.

• Understanding of Legislative and Regulatory Compliance Requirements.

What sets you apart:

• 3 years technical leadership experience leading software development teams

• Experience supporting delivery and maintenance of application/infrastructure software

• Experience with integrating vendor applications

• Experience with Private and Public Cloud development

• Experience with SAFe/Agile

• Experience with Content Management technologies

• Experience with large application modernization efforts

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.