Lead Product Designer

Team: Design

Location: New York City

Commitment: Hybrid

Workplace Type: hybrid

US Mobile is building the future of wireless communication. The goal: one unified network open to any person and any device, worldwide. Connection without walls.

We’re getting there by empowering customers. All three major networks on one phone and one plan, plus home internet from Starlink. No lock-in. No commitments. Custom fit plans at every price point. 24/7 customer support with real people, empowered to help. We get real-time feedback from Reddit, surveys, and customer support informing product roadmaps and everything we do. It’s working — Consumer Reports named us the top-rated mobile carrier two years in a row.*

And we’re building innovative systems that scale. A network agnostic tech stack. Agile, cross-functional teams built on trust and mutual respect. This work isn’t for everyone. If you work fast, flexibly, and collaboratively — without compromising standards — we want to hear from you.

Our work this year is simplifying our web + mobile apps and main marketing page. We've partnered with a world-class design agency to produce Brand Guidelines as part of a significant rebrand investment. Design will build out new components across web, mobile, and marketing pages in support of a range of product and company initiatives.

About the Role

We're looking for a Lead Product Designer to lead our Product Design organization while remaining a hands-on individual contributor. This is a player-coach role responsible for both the success of the design team and the quality of our products.

You'll define the vision, standards, and operating model for Product Design, mentor and develop designers, establish design processes and rituals, and partner closely with Product, Engineering, Growth, Brand and executive leadership to shape product strategy and company direction. At the same time, you'll personally own and deliver some of the company's most important product initiatives, setting the standard for craft, systems thinking, and execution through your own work.

This role is ideal for someone who enjoys building a world-class design organization without stepping away from the practice. You're energized by helping other designers do their best work, but you also want to be in Figma solving the hardest product problems yourself.

We're looking for someone with 10+ years of experience designing consumer technology products, ideally across both high-growth startups and larger, scaled organizations. You have a track record of shipping exceptional customer experiences, building high-performing design teams, and influencing company strategy through outstanding product thinking and design leadership.

What You'll Do:

Lead and mentor the Product Design team, setting direction, raising the quality bar, and developing designers through coaching, critique, and day-to-day guidance.
Lead the design vision, execution and strategy across all user-facing surfaces, including rebrands and redesigns
Balance organizational leadership with hands-on design work, operating as both the team's design leader and one of its most senior practitioners.
Personally own and ship some of the company's highest-impact product design work, leading by example through exceptional craft and execution.
Own the end-to-end experience and vision for a new desktop web app (rebranded components, UX upgrades)
Set the design direction in partnership with brand and marketing for new marketing pages (rebranded components, IA, UX upgrades)
Define the rituals, review processes, and culture that increase the velocity and quality of the design team.
Be the standard-bearer for mindful, high-craft EPD collaboration — modeling and teaching it to others.
Partner with product and executive leadership to define design's role in company strategy, not just execute against a roadmap handed to you. Weigh in on what we build, not only how.
Be a recognized point of view within the org (and ideally externally) on design quality, systems thinking, and product craft. Set direction on design principles and standards that outlast any single project.
Actively coach other designers, giving thoughtful critique, unblocking their thinking, and helping them grow their judgment — not just their output. Be the person others go to when a design problem is genuinely hard.
Lead the definition of new components and the redesigned app experience across Mobile.
Own and guide a new design system (web, mobile, marketing) post-rebrand, and establish the governance model for how it evolves.

What We're Looking For:

10+ years experience as a Product Designer, including significant time operating at a senior/staff/lead level in fast-paced environments.
Deep experience in consumer facing technology, fintech, or platform products, with a portfolio that shows range across strategic and executional work.
A demonstrated ability to make and defend strategic design decisions — balancing user needs, business goals, and technical constraints — and to influence roadmap and prioritization conversations at the leadership level.
A strong, well-articulated point of view on design quality, backed by research, data, and experience, along with the ability to teach that point of view to others.
Proven experience mentoring, guiding, or informally leading other designers — through critique, pairing, career conversations, or setting team-wide standards.
Craft user-friendly, delightful experiences with an exceptionally high bar for visual polish, information architecture, and cognitive load.
Comfort operating with ambiguity — able to bring structure and strategic clarity to 0-to-1 problems with incomplete information.
Autonomously ship features from 0 to 1 with a high bar for IA, UX, UI, and final visuals, while also stepping back to ensure the broader system stays coherent.
Strong stakeholder management skills — able to represent design's perspective persuasively in front of executives, PMs, and engineering leads.

Perks and benefits:

Annual Offsite to hack & meet the team. 2024 Japan. 2025 Hawaii.
Competitive Salary
Gym reimbursement
Commute reimbursement
Flexible working hours
Professional development stipend
Flexible time off
Cell phone service (up to $100/mo)