Dispatcher Fresno CA

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.

• Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.

• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.

• Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.

• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.

• Answers and directs incoming driver or customer calls

• Communicates effectively with internal associates and customers.

• Coordinates customer key tracking process, including receiving, tracking and monitoring of all customers’ keys.

• Creates and maintains transportation documents, such as COB, COLO, COS.

• Approves product pick up for credit requests and confirms customer’s need for re-delivery.

• Observes safety and security procedures, reports potentially unsafe conditions, reports injuries/accidents immediately, demonstrates safe behavior at all times, especially when using company property and/or operating equipment or vehicles.

• Other duties as assigned by manager.

SUPERVISION:

• N/A

RELATIONSHIPS

• Internal: Drivers, transportation managers and supervisors, sales

• External: Customers

WORK ENVIRONMENT

• The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities: 

• Effective communication both verbally and in writing.

• Excellent telephone and customer service ability.

• Math, analytical, and organizational skills with high attention to detail.

• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.

• Problem solving and critical thinking abilities to solve problems of limited scope.

• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior dispatcher experience preferred.

• Knowledge of DOT Hours of Service Regulations and driver logs.

• Knowledge of our geographic delivery area.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***