Senior Technical Product Manager (Online Data Platform)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization’s goals and market needs.  Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams.

As a Technical Product Manager, you will:

• Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap, product risk, investment areas and success measures.
• Integrate technical product outcomes to aligned Enterprise and Portfolio objectives.
• Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market.
• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration.
• Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement. Uses performance metrics to drive towards progress on identified strategies and initiatives. 
• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities.

Preferred qualifications, capabilities, and skills:

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability.
• Technical know-how understands the product technical architecture and understands the economics of technical investments.
• Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience).
• Strong collaboration with software engineers to execute product vision and roadmap.
• Preferred skills: product strategy, vision and planning, product discovery, product development, agile ways of working, enterprise technical alignment and performance measurement and optimization.

Minimum Qualification:

• Technical product management experience.

About the Team:

U.S. Bank is seeking an experienced product manager with strong technical, influential, and strategic abilities to help drive the success of our enterprise technology initiatives. This role will initially sit within the Online Data Platform product management team with a focus on leading our online data processing and streaming technology solutions. The Enterprise Streaming Services layer (ESS) is a high-throughput messaging framework, and the Cloud Digital Artery (CDA), a scalable, flexible, metadata-driven event streaming mechanism by which events are collected and conveyed to downstream data stores for a wide variety of use cases— such as powering Digital experiences, customer profiling marketing analytics, payments, and others.

This role will oversee the end-to-end product management for these twin capabilities (ESS and CDA) and ensure the delivery capabilities while improving the efficiency and quality of our processes. As the key member of our product management team for our Online Data Platform, your role is pivotal to the success of our real-time banking outcomes and collaborate with multiple engineering teams while driving the strategic vision, priorities and roadmap. You will have an opportunity to define platform adoption strategies that keep and grow our customer base while improving our ability to better serve our customers at scale.

You will collaborate closely with customers of the CDA and ESS products/platforms to uncover improvement opportunities, increase adoption rates, address challenges, gather valuable feedback, and leverage data-driven insights to evaluate product usage and engagement.

You will develop expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability. You will have the technical know-how to understand the product technical architecture and understand the FinOps of technical investments.

What does it take to succeed in this role? 

• 5+ years of product management experience working on real-time technologies, microservice architectures, or operational databases.
• Masters Degree or Bachelors in Quantitative with equivalent exp.
• Strong experience with messaging and queuing technologies (ex. Kafka, Pulsar, RabbitMQ) and data processing technologies such as Spark and Flink.
• Advanced product management skills with a strong product sense and working backwards from customer 
• Prior experience with relevant technology stack including:  Cloud (Azure, AWS) , REST and GRAPHQL APIs
• Experience with NoSQL databases like Cassandra and MongoDB , Full-text Search (one or more of Elastic, SOLR, Vespa), Highly-distributed relational databases, API frameworks like Spring Boot.
• Knowledge of agile methodologies (including Scrum & Kanban) and experience facilitating team events (including refinements, standups, planning, retros) 
• Knowledge of agile tools (including JIRA & Confluence)
• Experience with writing business and technical requirements
• Knowledge of open-source technologies relevant to modern web, mobile and microservice standards/best practices 
• Strong knowledge of technical product development practices, implementation, and strategic analysis 
• Well-developed effective presentation, verbal, and written communication skills 

The role offers a hybrid / flexible schedule, which means there's an in-office requirement of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.