Senior ServiceNow Data Architect

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Be a part of transformational change where integrity matters, success inspires, and great teams collaborate and innovate. As the fifth-largest bank in the United States, we’re one of the country's most respected, innovative, ethical and successful financial institutions. We’re looking for people who want more than just a job – they want to make a difference! U.S. Bank is seeking a ServiceNow Data Architect who will contribute toward the success of our technology initiatives in our digital transformation journey.

The ServiceNow Data Architect at US Bank is a key position within the Treasury and Payment Solutions Onboarding and Servicing team. This role is responsible for establishing data architecture standards and technical evaluations, bring in architecture value additions, best practices and provides optimal design recommendations to help drive our CSM/ITOM/CSDM/ITAM/ITSM program. 

Basic Qualifications:

• Bachelor’s degree, or equivalent work
• 6+ years of ServiceNow experience, preferably with CSM, ITSM Modules.
• Experience with JavaScript, Python, API integration and web service calls.
• Required ServiceNow Administration (CSA) Fundamentals Certification
• Required ServiceNow Certified Application Developer (CAD)
• Required ServiceNow Certified Customer Service Management (CSM) Implementation Specialist.

Required Skills/Experience:

• Expert Level on Model Management, must understand the integration of all SN Modules and related Model Management components and flows between the following SN Modules (HAM, SAM, CSDM, CMDB, APM, DPR, CSM and others)
• 6+ years professional hands-on experience with ServiceNow Common Service Data Model, Data Architecture, CMDB design, administration, development and operation.
• Experience with Advanced CSM/HAM/SAM Pro configurations and customizations.
• Experience leading the design/implementation of configuration driven, scalable, reliable services  
• Excellent interpersonal skills and passionate about collaborating across organizational boundaries.
• Evaluates and onboards new capabilities.

Preferred Skills/Experience:

• Hands-on experience in the following ServiceNow Modules (CSM, ITAM, ITOM/CMDB/Discovery/CSDM, ITSM, Discovery, Portal, Mobile and Automation).
• Nice to have - ServiceNow Gen AI experience.
• 5+ years professional experience with MS SQL or similar RDBMS architecture.
• Comfortable presenting complex, technical topics in an actionable manner to senior leadership.
• Deep experience working with ServiceNow CSM/ITAM/ITOM Products
• Strong analytical, problem-solving, and decision-making capabilities
• Able to communicate processes and results with all parties involved in the product team, including engineers, product owner, scrum master, third party vendors and customers
• Experience with Agile development methodology

NOTE:  This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.