Reliability Engineer (multiple positions)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking the position of Reliability Engineer (multiple positions). Telecommuting available from anywhere in US. HQ at 800 Nicollet Mall, Minneapolis, MN 55402.

Essential Responsibilities:

The Reliability Engineer is responsible for supporting production applications and proactively looking for ways to automate discoveries, eliminate incidents from recurring and/or reduce the time it takes to get our customers back up and running. In addition, this role will focus on improving the following for our applications: availability, latency, performance, efficiency, and effective proactive monitoring.

Specific duties include: (1) interface with business users, development teams and system administrators to ensure systems perform to meet their business needs and specifications; (2) develop, coordinate, and conduct technical reliability studies on engineering designs to assess the likelihood that a product/process performs its intended function over the intended lifecycle; (3) measure and analyze the reliability of the design, materials, processes, cost, and final products of production; (4) recommend design or test methods and statistical process control procedures for achieving required levels of product reliability; (5) implement experience with Incident Management, Problem Management, and Knowledge Management principles and Service Now; (6) undertake testing and analysis on failures, proposing changes in design or formulation to improve system and/or process reliability; (7) work in financial services industry, including on call production support, triage of production outages, and collaboration with support teams to effect rapid recovery; (8) work with development, architect and product groups to gather information on new product features and software design implementations; (9) define, set up, and maintain application Service Level Objectives(SLOs) to ensure that the services meet customer expectations and Application Performance Monitoring (APM) using the following tools: AppDynamics, SignalFX, and Kibana; (10) use Splunk and other application log parser tools to capture and analyze production usage patterns and utilize the data to conduct infrastructure capacity planning; (12) work with systems architecture, networking topologies, multi-cluster applications, multi-tenant platforms, and systems/network security; (13) large scale application troubleshooting and application performance tuning while working with monitoring and observability tools including Splunk, AppDynamics, Kibana, and Thousand Eye; and (14) work with the following tools and technologies: UNIX, C, C++, Python, JAVA, Springboot, WebSphere, HTTP, TIBCO, Apigee, .NET, Kubernetes and J2EE Applications.

Basic Qualifications:

This position requires a Bachelor’s degree or equivalent in Supply Chain Management, Information Technology, Computer Engineering, or Computer Science and 5 years (progressive, post-baccalaureate) software application maintenance and application performance tuning experience.

Required Skills/Experience:

Must also have 24 months of experience with each of the following: (1) large scale application troubleshooting and application performance tuning while working with monitoring and observability tools including Splunk, AppDynamics, Kibana, and Thousand Eyes; (2) working with systems architecture, networking topologies, multi-cluster applications, multi-tenant platforms, and systems/network security; (3) implementing experience with Incident Management, Problem Management, and Knowledge Management principles and Service Now; (4) working in financial services industry, including on call production support, triage of production outages, and collaboration with support teams to effect rapid recovery; and (5) working with the following tools and technologies: UNIX, C, C++, Python, JAVA, Springboot, WebSphere, HTTP, TIBCO, Apigee, .NET, Kubernetes and J2EE Applications. Employer will accept experience gained concurrently. Telecommuting available from anywhere in US. HQ at 800 Nicollet Mall, Minneapolis, MN 55402.

Base pay range may vary if an offer is made for work in a different location. Pay Range: $135,200 - $150,500

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank accepts applications for this position on an ongoing basis.