Principal Engineer - AI Ops

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

About the team:

The Consumer and Business Banking Technology team focuses on four main areas, Product, ATM, Branch, and Mobile & Online. This team supports all of them for application support, devops support, performance engineering and system engineering. We are working to streamline processes using AI across all of these, starting with production support.

Primary responsibilities include

• Spearheading AI OPS design & implementation for driving IT support & operational efficiency.
• Implementing trend and anomaly detection using machine learning algorithms.
• Designing and implementing automated workflows to detect anomalies and trigger remediation actions without (or with least) human intervention. 
• Partnering with Infrastructure, Network, Cloud Operations & Product teams to integrate AI OPS solutions and ensure to achieve 99.99% availability. 
• Promoting engineering and resiliency best practices
• Streamlining and rationalizing the IT enablement process.
• Continually researching current and emerging technologies and trends.
• Assessing the business impact of technical choices, assisting with technical problems as they arise and identifying opportunities for process improvements.
• Work with Product and Delivery teams to develop scalable solutions and conduct brainstorming sessions to develop solutions for business needs.
• Sets the direction of the architectural roadmap, establishing strategic objectives that drive architecture and technical approach.
• Determines the Return-on-Investment for specific engineering initiatives and determines appropriate levels of investment for given strategic horizons.
• Drives and sets the culture of quality and timely code reviews across the organization while encouraging teams to consider release complications. Provides guidance on reviews conducted by others. Champions the engineering organization with an ability to understand and deliver to real user needs.
• Drives the organizational testing strategy and uses quality metrics to identify gaps. Works with all teams to recommend solutions that are in accordance with accepted testing frameworks and the testing pyramid.
• Actively works with the security team to set and refine organization-wide security strategy. Fosters a security first mindset across the organization. Drives security awareness and culture across the organization.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Eight or more years of relevant experience, including implementing AI OPS solutions.

Required Technical Skills/Experience

• Hand on experience with Generative AI
• Ability to designing and guide development of a set of technical products around Java, Spring Boot, Spring Cloud and Kafka using Microservices Architecture.
• Experience in Azure public cloud as well as on-prem Kubernetes based cloud environment deployments.  
• Advanced technologist enabling strong coding practices and solid design decisions well as string expertise in Database Backend technologies (both SQL and NoSQL like Cassandra).
• Strong understanding of DevOps practices and performance tuning aspects of Java and IBM Middleware applications.

Preferred Skills/Experience

• Experience in Financial and Banking industry is a plus and exposure to payments is especially desirable.
• Experience coaching the engineering organization on a debugging mindset with a view of using the appropriate tools for specific needs.
• Experience leading incident response across an engineering organization.
• Proven collaboration and influencing skills.
• Excellent communication, presentation, and leadership skills.

Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00 - $193,490.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.