Cloud Monitoring Engineer (US - Remote)

About the Position

Upwind is a runtime-powered CNAPP (Cloud-Native Application Protection Platform) securing cloud infrastructure with real-time data. Our holistic approach helps organizations tackle critical risks, quickly pinpoint root causes, and respond with context and automation. With a global team and a growing market presence, Upwind offers the chance to make a meaningful impact. At Upwind, you’ll have the opportunity to contribute directly to securing the next generation of cloud infrastructure in a fast-paced, collaborative environment.

We are looking for a Cloud Monitoring Engineer to join our growing team and ensure our systems and customer environments are always optimized, available, and secure. This role combines proactive monitoring with incident management and operational excellence to deliver outstanding results for our customers.

Responsibilities

• Proactive Monitoring: Continuously monitor Upwind’s and customers’ environments using tools such as Kibana, Grafana and other cloud monitoring solutions.
• Investigate and respond to application, system, and network issues to ensure maximum service availability.
• Identify and troubleshoot anomalies in production and staging environments powered by AWS, GCP, Azure, Kubernetes, Docker, and EKS/ECS.
• Document and categorize incidents, reporting them accurately.
• Collaborate with cross-functional teams (TS, R&D, Product) to address and resolve underlying issues.
• Communicate changes, updates, and improvements effectively within the organization.
• Develop and enhance monitoring methods, tools, and automation processes.
• Stay updated on emerging technologies in cloud monitoring and security to ensure best-in-class solutions.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• Experience with cloud technologies (AWS, GCP, Azure).
• Familiarity with Docker, Kubernetes, and monitoring tools (Grafana, Kibana, or similar).
• Proficiency in SQL or similar query languages.
• Strong problem-solving and communication skills.
• Self-motivated and adaptable to a dynamic environment.
• Ability to work 24/7 shifts, including nights and weekends.
• Comfortable working independently and in a global team.