About Upstart
Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
Upstart’s Delivery team builds and maintains the platform for our AI lending products. The team is dedicated to creating and maintaining tools allowing Upstart developers to reliably ship features and push changes to market faster with minimal engineer effort, and to provide visibility of those changes and configuration.
As a Senior DevOps Engineer at Upstart on the Delivery team, you will help architect, plan, build, automate and scale the tools used by Product Engineers to build, test, and deliver their code to production. You will be instrumental in defining and implementing our core platform infrastructure and help us realize our data-driven mission of affordable credit.
We treat platform services as a product. We’re not only keeping the lights on and driving operational excellence, we’re also getting in the heads of engineers and trying to figure out how our work can maximize value to the company. We conduct customer interviews. We collect and analyze data. We’re passionate about maximizing product engineering velocity and value.
This is an engineering role. The expectation is that the right candidate can drive the creation of durable solutions from requirements gathering to performant, highly available, well observed production systems. This is not an administration or support role, although those activities may be required from time to time. As such, the successful candidate will have broad and deep experience in both full stack software development and operations engineering, especially building CICD solutions.
Position Location - This role is available in the following locations: Remote, San Mateo, Columbus, Austin
Time Zone Requirements - This team operates on the East/West Coast time zones.
Travel Requirements - This team has regular on-site collaboration sessions. These occur a few days per quarter at various locations in the US. If you need to travel to make these meetups, Upstart will cover all travel related expenses.
How you’ll make an impact:
- Identify pain points in our create/launch/build/deploy processes, and outline plans to improve them
- Work with other engineering and product teams to ensure the tools we build are enabling those teams to move quickly with high quality standards
- Collect and analyze data around our systems and usage in order to introduce impactful features and improvements
- Engineer quality software deployment and rollback solutions that attempt to solve the right problem completely and reliably
- Continuously improve our products by treating support requests and incidents as the beginning of a requirements gathering journey that leads to better automation and more intuitive user interfaces
What we’re looking for:
- Minimum requirements:
- 5+ years of experience working with modern web application language / framework (Kotlin/Typescript/Python or similar)
- 3+ years of experience with scripting and supporting multiple AWS Resources (ie, EC2, RDS, IM, S3, Lambda, API Gateway)
- 3+ years of experience building & maintaining a CI/CD application including advanced deploy features such as canary deployments, post-deployment health analysis, automated rollbacks
- 3+ years of experience with setting up monitoring/observability for complex web applications, including automation and continuous improvement of alerting, monitoring, dashboards, logging using techs such as DataDog, NewRelic, AWS Cloudwatch
- Hands-on experience with Kubernetes
- Preferred qualifications:
- Experience building and maintaining high-volume, high-uptime CI/CD systems and related technologies (e.g. Jenkins, GithubActions, AWS CDK, Terraform, Gradle, Helm, Docker, Kubernetes)
- Knowledge of Linux architecture, administration, troubleshooting, and production operations - including automation via shell scripting (ie, Bash)
- Skills in building CI/CD pipelines covered by automated tests
- Ability to inspire other people to work with you, and the skills to remain engaged with a fully-remote team
- A willingness to learn on the job and take on tasks as needed
- Experience with tools similar to ArgoCD, Artifactory, Backstage, etc.
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
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