L3 Production Support, Core Banking

Location: The Gardens North Tower

Remote Type: Hybrid

Time Type: Full time

Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About The Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

We are seeking an experienced System Analyst with knowledge in Silverlake ATM and AS400 RPG to support the analysis and design to development, implementation, testing & support of the Silverlake core banking ATM systems. The candidate will be responsible for working with the business analysts to understand and assess the business requirements and to provide technical solutions. You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the Group domain team to plan and manage transitioned deliverables.

Provide L3 support for production issues on Silverlake Core Banking modules.

• Handle problem management, including root cause analysis, permanent fixes, and preventive measures.
• Triage, troubleshoot, and resolve incidents across core modules such as:

oBWCIF (Customer)

oRBK (Deposits)

oLoans

oCollateral

oNPL

oCash & Payments

oATM Services

• Coordinate with L1/L2 support teams, business stakeholders, and vendor teams for issue resolution.
• Develop code fixes and perform controlled deployments on the AS400 platform.
• Document issue resolutions, update knowledge bases, and support audits or compliance reviews.
• Ensure service-level commitments (SLAs) are met and system stability is maintained.

Job Requirements

• Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience.
• 6–9 years of experience in Core Banking support and development.

Strong expertise in:
oRPG and COBOL programming on AS400
oDB2 database management and query optimization
oSilverlake Core Banking modules and data structures

• Experience in production support tools and ticketing systems (e.g., ServiceNow, Remedy).

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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