Sr. Application Admin

Location: 211 Bailey Road

Time Type: Full time

Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

211 Bailey Rd, Rochester, New York, United States of America, 14586

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500291 Lab Computer Fac-Clin Labs SMH

Work Shift:

UR - Day (United States of America)

Range:

UR URG 114

Compensation Range:

$86,482.00 - $129,723.00

Responsibilities:

Leads the building, maintaining, monitoring and auditing of on-premise application installations, including but not limited to, ensuring security standards are applied, troubleshooting, developing new solutions and leading projects to upgrade components or whole systems. Reviews and provides recommendations for architecture standards related to on-premise applications and the evaluation of cloud solutions and combinations of cloud and on-premise solutions. Acts as a senior team member in on-call rotations executing, advising and/or directing others during daily development efforts, system maintenances and instances of system failures. Works in concert with wider support and project teams to identify and evaluate risks and opportunities for efficiencies and is part of a team that supports the planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality.

ESSENTIAL FUNCTIONS

• Works with, and often leads, technical resources, and in some cases functional/business analysts, to understand application, database, server or security requirements and translates technical or systems specifications for implementation. Leads and/or actively participates in design sessions to design complex technical enhancements to the application, database, server or security landscape. Completes assigned application administration deliverables and leads teams in the completion of their assigned deliverables, including the configuration of applications, database, server or security settings and features. Implements and provides ongoing support. Leads and/or actively participates in application administration maintenance or implementation plan walkthroughs. Develops technical documentation to be used by application administration development or support teams. Leads and/or actively participates in testing of newly developed applications, integrations, systems, solutions and upgrades of applications or application support tools. Leads and/or works closely with technical resources, and in some cases functional/business analysts, to prepare test plans, test data and complete integrated testing. Develops best practice application administration and change management procedures. Actively participates in smaller systems projects or enhancements, ensuring delivery of assigned application administration tasks in alignment with project plans and estimates. May lead technical teams in the delivery of their assignments. Provides input for, and may prepare, project plans and budgets related to application administration for projects and enhancement.
• Leads and/or actively participates in regular team retrospective events with a continuous improvement mindset. Promotes and leads the identification, recommendation and delivery of application administration improvement opportunities that improve the system solution. Promotes and demonstrates the sharing of application administration knowledge. Provides cross-training, peer support and leads team meetings. Leads and/or actively participates in the estimation and planning of future application administration work plans. Develops, reviews and approves application administration documentation and procedures used to maintain applications, databases, servers, and security.
• Works independently, leading and providing technical support for non-production and production environments, including trouble shooting and remediation of technical issues. Takes a lead role in working with third party vendors and software companies. Researches and answers technical application, database, server and security configuration questions. Serves as a final escalation point for support and provides on call support after hours as defined by the application support requirements. Provides direction to technical personnel and handling escalations or more complex/interdisciplinary requests for technical support, including application, system to system integrations and security administration. Monitors non-production and production environments and works in conjunction with, and/or leads, database administrators, security and systems administrators to provide performance tuning on application, database, server and security settings and features. Provides direction for the tools and scripting used to efficiently manage code migrations, environment builds, testing and implementation. Approves and applies patches and delivers minor and major application upgrades.
• Maintains a deep and broad knowledge of technology, equipment, and/or systems in assigned application areas. Maintains a deep and broad knowledge of the latest technologies associated with on premise application administrations. Grows knowledge beyond technical area of responsibility into related areas of technology. Leads and/or actively participates in external technical application administration communities of practice gaining and sharing technical knowledge. Is recognized as a subject matter expert within these communities.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 4 years of related experience required
• Bachelor's degree preferred
• Or equivalent combination of education and experience
• Experience in higher education or healthcare field preferred
• Supervisory experience preferred
• Experience with interface, networking, design, and relational database technologies preferred
• Experience with authentication and authorization methods such as Shibboleth, LDAP and Active Directory preferred
• Experience supporting Cloud and on premises applications preferred
• Experience with multi-tier applications employing application and web servers preferred
• Experience with project management from planning through implementation preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent verbal and written communications skills required
• Ability to work both independently and as part of a team required
• Ability to participate in on-call rotations required
• Ability to learn new technologies quickly and help team members embrace technology change preferred
• Proven track record executing multiple work streams and producing consistent results preferred
• Strong understanding of system/application administration activities preferred
• Oracle, MySQL, MS SQL or related database experience preferred
• Solid understanding of Web Server, App Server and/or Database interactivities preferred
• Solid understanding of application infrastructure and architecture preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.