Endpoint Engineer II

Location: Jacksonville, FL

Time Type: Full time

Job Description

Department

Compensation

General Description / Primary Purpose

The Endpoint Engineer II, under the direction of a Manager or above, assists in the design, development and implementation of departmental processes and/or programs; May recommend policies and procedures to ensure effective coordination of departmental programs.

Job Function

Dedicated to campus client development and maintenance for Windows (PC), Apple (Mac), Apple iOS and other end user client platforms. This has become an ongoing practice to keep pace with traditional desktop and mobile device.

• Operating System releases: Provide top tier support for ITS User Service areas in troubleshooting, deployment, and testing of client hardware and software. Lead the design, implementation, and administration of Virtual Desktop Infrastructure (VDI) and Virtual Lab environments. Plan and maintain application and client virtualization products and strategies to ensure high availability and performance for remote and on-campus users.

• Coordinator of ITS software licensing: 1000 plus pieces of software purchased over the last 3 years averaging $1.6 million per year. Track and evaluate new and recurring purchases. Design and maintain software licensing database.

• Coordinate on support for virtualization platforms: Assist and coordinate virtualization platform to deliver persistent and non-persistent desktops and applications. Organize licensing options to integrate old and new licenses and maintain cost effectiveness across physical and virtual environments.

• Plan, design and maintain client management tool infrastructure components.

• Develop and maintain the Client Management Roadmap: Create and Maintain Standard Client System Configurations, including gold images for virtual labs. Perform Client System Imaging and Provisioning. Manage Application and Software Deployment. Maintain Client System Updates and Patching across all physical and virtual endpoints.

• Serve as Third Tier Client System Support: Manage and Administer Client Management Tools. Provide highest tier of Client Management Tool Support. Printer Management. Plan, design and maintain application and client virtualization products and strategies.

• Hardware and Software Asset Inventory and Reporting: Development and Documentation of hardware and software standards. Coordination with peer administrators and engineers across IT support teams.

• External Supplier Relationship Management: Monitor and Maintain Software license maintenance, compliance and renewals. Provide Software license analysis and rationalization.

Marginal Functions

• May serve as project manager on small-to-medium sized projects.

• Work with Systems Engineering, Security, Network, & Enterprise teams as needed to meet needs on campus endpoints.

• Work with internal Purchasing department and ITS billing/records.

• Coordinate and support the use of technology across all ITS Campus Technology Services support divisions/departments as directed by the manager or above

• Maintain project and desktop, mobile and peripheral support as needed throughout division in support of Client & Licensing initiatives.

• Participates in on call coverage rotation

Required Qualifications

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.