Unity

Support aux Développeurs, Services en Nuage/Developer Support, Cloud Services

Montreal, Canada
C++ Unreal Unity C#
Description

L'opportunité
Dans ce rôle, vous mettrez à profit ton expertise en intégration SDK, services en temps réel et programmation orientée objet pour relever des défis techniquement exigeants. Vous travaillerez à grande échelle avec des services de communication vocale en direct. Vos compétences avancées en débogage et ton expérience dans la résolution de problèmes d'intégration SDK seront cruciales dans ce rôle. Vous aurez la responsabilité de résoudre directement des problèmes complexes et de mener des dialogues techniques pour favoriser des résolutions rapides et efficaces. Que vous fournissiez des consultations et des tests complets pour les client(e)s ou que vous répondiez à leurs problèmes en temps réel dans le cadre d'un groupe d'incidents, vous ferez la différence entre le succès et l'échec pour certains des plus grands titres d'aujourd'hui. Vous fournirez des solutions complètes pour les client(e)s et répondrez à des problèmes d'intégration critiques, des bogues et des incidents dans le cadre d'une équipe de support aux développeur(se)s orientée client, impactant significativement le succès des grands titres de jeux sur le marché actuel.

Si vous avez une expérience de niveau senior dans un environnement de support technique dynamique, que vous portiez une attention méticuleuse aux détails et que tu es passionné(e) par les opérations en direct, nous t'encourageons à postuler.

Ce que vous allez faire

  • En tant que Développeur senior, Support d’ingénierie, vous travaillerez avec certains des plus grands noms de l'industrie du jeu, aidant nos client(e)s à réussir en fournissant un support expert pour notre suite de produits Unity Services. Vous vous concentrerez sur l'aide aux client(e)s pour intégrer les différents SDK et services associés dans leurs projets Unity.

Ce que nous recherchons

  • Expérience démontrable avec un langage de programmation orienté objet, incluant C# et C++
  • Expérience soit dans l'intégration de SDK tiers dans des projets existants, soit dans le soutien aux client(e)s pour intégrer un SDK dans leurs projets
  • Expérience de niveau intermédiaire à expert avec le moteur Unity
  • Compréhension des protocoles réseau (UDP, TCP)
  • Familiarité avec les protocoles de communication en temps réel (RTP, SRTP)
  • Capacité à résoudre des problèmes techniques complexes
  • Passion et curiosité pour les jeux et la technologie de jeux
  • Excellentes compétences en service à la clientèle

Vous avez peut-être également

  • Expérience de travail dans l'industrie du jeu, idéalement sur des systèmes pour des jeux en ligne
  • Expérience de travail avec des moteurs de jeu, particulièrement l'éditeur Unity mais aussi Unreal.
  • Enthousiasme à apprendre de nouvelles technologies et nouveaux outils

Information supplémentaire

  • Le support à la relocalisation n’est pas disponible pour ce poste.
  • Un visa de travail ou un parrainage de l’immigration n’est pas disponible pour ce poste.

La vie chez Unity
Unity [NYSE: U] est la principale plateforme pour créer et développer des jeux ainsi que des expériences interactives. Des créateurs, allant du développeur de jeux aux artistes en passant par les architectes, les concepteurs automobiles, les experts en infrastructure, les cinéastes et plus encore utilisent Unity pour donner vie à leur imagination à travers plusieurs plateformes, notamment mobile, PC et console ainsi que l’informatique spatiale.

Au quatrième trimestre 2024, plus de 70% des 1000 jeux mobiles les mieux classés ont été réalisés avec Unity, et en 2024, les applications créées avec Unity ont enregistré en moyenne 3,7 milliards de téléchargements par mois. Pour plus d’informations, veuillez consulter le site Unity

Unity est un employeur fier de garantir l’égalité des chances. Nous nous engageons à favoriser un environnement inclusif et innovateur et à célébrer nos employés à travers l’âge, l’éthinicité, la couleur, l’ascendance, l’origine nationale, la religion, le handicap, le sexe, l’identité ou l’expression de genre, l’orientation sexuelle ou tout autre statut protégé conformément à la loi applicable. Nos différences sont des forces nous permettant de répondre aux besoins croissants et évolutifs de nos clients, partenaires et collaborateurs. Veuillez remplir ce formulaire si vous nécessitez des accommodations particulières pour rendre votre expérience d’entrevue agréable et positive.

Ce poste exige que son ou sa titulaire possède une connaissance de l’anglais qui soit suffisante pour lui permettre d’avoir des échanges professionnels verbaux et écrits dans cette langue, puisque l’accomplissement des tâches liées à ce poste nécessite des communications fréquentes et régulières avec des collègues et partenaire situés à l’échelle mondiale et dont la langue commune est l’anglais.

Les chasseurs de têtes et les agences de recrutement ne peuvent pas soumettre résumes/CV par ce site Web ou directement aux superviseurs. Unity n’accepte pas des chasseurs de têtes non sollicités et des résumés (CV) d’agence. Unity ne payera pas d’honoraires à aucune agence tierce ou entreprise qui n’a pas signé d’ententes avec Unity.

La protection de votre vie privée est importante pour nous. Veuillez prendre un moment pour consulter nos politiques de confidentialité pour les prospects et les candidats. Si vous avez des questions concernant la protection de votre vie privée, veuillez nous contacter à DPO@unity.com.

The opportunity
In this role, you'll be devoting your expertise in SDK Integration, live services and object-oriented programming to approach technically demanding challenges. You will be working at scale with real-time voice communications services. Your advanced debugging skills and experience in troubleshooting SDK integration issues will be crucial in this role. You'll be tasked with both resolving complex issues directly and leading technical dialogues to drive quick and efficient resolutions. Whether providing comprehensive consultations and tests for customers or responding to their live issues as part of an incident group, you’ll be the difference between success and failure for some of the biggest titles today. You'll provide comprehensive solutions for customers, and respond to critical integration issues, bugs and incidents as part of a customer-facing developer support engineering team, significantly impacting the success of major game titles in today's market.

If you have senior-level experience in a fast-paced technical support environment, possess meticulous attention to detail, and are passionate about live operations, we encourage you to apply.

What you'll be doing

  • As a Senior Developer Support Engineer, you will be working with some of the biggest names in the gaming industry, helping our customers succeed by providing expert support for our Unity Services Product Suite. You'll focus on assisting customers in integrating the various Services SDK and associated services into their Unity projects.

What we're looking for

  • Demonstrable experience with an object-oriented programming language including C# and C++
  • Experience either integrating third-party SDKs into existing projects or a history of supporting customers to integrate an SDK into their projects
  • Intermediate to expert-level experience with the Unity engine
  • Understanding of network protocols (UDP, TCP)
  • Familiarity with real-time communication protocols (RTP, SRTP)
  • Ability to troubleshoot complex technical issues
  • Passion and curiosity for games and gaming technology
  • Excellent customer service skills

You might also have

  • Experience working in the gaming industry, ideally on systems for online games
  • Experience working with game engines, particularly the Unity editor but also Unreal.
  • Eagerness to learn new technologies and tools

Additional information

  • Relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

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Unity
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