Manager, Developer Support Engineer

The opportunity
Unity Technologies Japan's Strategic Partner Support Team is looking for a proactive, people-centric manager who will be responsible for the success of our most valued partners while equipping a team of Developer Support Engineers (DSE) with the knowledge they need to guide the success of Unity's largest customers.

In this role, you will directly engage with customers to help them deepen their understanding of and trust in Unity. Your work will act as a vital link between our partners and Unity's internal teams, ensuring that we consistently surpass expectations and push the boundaries of what's possible in gaming. Rest assured, you'll never be bored at Unity.

As a Manager, Developer Support Engineering, you're the fuel that keeps the whole operation ticking! You'll need a deep understanding of Unity's customers' development pathways, which you’ll use to help surface and solve people's issues and offer Unity's strategic support services to customers.

Strive for constant improvement both with our customers and within Unity. Set the bar high, ensuring we are always focused, on point, and delivering a world-class customer experience. You will enable an encouraging, inclusive culture and proactively seek to build a team with a diverse range of skills and experiences.

What you'll be doing

• Strategic business development in the game development community, developers and publishers in Japan
• Supporting the managerial aspects of the growing DSE staff within our team
• Coordination and communication support when our DSEs need to work in liaison with the other groups at Unity
• Coordination and communication with our supported customers as necessary
• Proactively maintain excellent relations between the team and other departments within Unity

What we're looking for

• Proven track record of leading high-performance engineering teams and business development skill and experience
• Candidates must have native Japanese and a high level of proficiency in English, with outstanding social and communication skills
• A highly-proactive and empathic sensibility and actively willing to listen to others
• Willingness to travel both domestically and internationally

You might also have

• Knowledge of SaaS Customer Success lifecycles and actions
• Previous employment in the games industry, including games services or other related industries
• Software engineering background (preferably in game development)

Additional information

• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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