L2 Core Banking and Cards Lead
Location: The Gardens North Tower
Remote Type: Onsite
Time Type: Full time
Job Description
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
About The Department
UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.
As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.
Job Responsibilities
- To lead team to handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
- To lead team to provide support during end of day batch run.
- To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
- To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.
- To work with group production support manager to continue to improve team’s productivity, efficiency and quality.
Job Requirements
- Bachelor’s degree of Computer Science or Engineering
- Minimum 10 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
- Minimum 3 years as technical lead
- Understanding of ITIL, SDLC
- Good and assertive communicator in speaking & writing.
- Good analytic and problem-solving skills
- Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
- Experience in L2 or L3 production support
- Business knowledge background of either Core Banking or Cards
- Technology knowledge background of either Open System, AS400 or Mainframe Good to have: -
- Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc
- Knowledge on monitoring, log analytics, automation tools, i.e., Geneos, Splunk, Ansible, Grafana, Elastic Search etc Essential technical skill: -
- Familiar with basic Unix/Linux command, have knowledge of Unix/Linux shell script
- Familiar with SQL and have experience of Oracle DB
- Have knowledge of Java and application servers (JBoss, WebLogic etc.)
- Have knowledge of web servers (Apache, nginx etc.)
- Have knowledge of Load Balancer, VM, Network, Storage, OpenShift, Micro Services is plus point. OR
- · Familiar with OS/400 system, RPG, COBOL language, experienced with Silverlake banking system is plus point.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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