Senior Technical Field Engineer

Location: Canberra, ACT, Australia

Time Type: Full time

Job Description

What success looks like in this role:

As a Senior Field Engineer at Unisys on an Australian government account, you will play a crucial role in delivering high-quality technical support and services to our clients. Your responsibilities will include troubleshooting and resolving complex technical issues, performing system installations and maintenance, and providing on-site support to ensure the smooth operation of our clients' IT infrastructure. You will also be expected to mentor and guide junior engineers, ensuring they develop the skills necessary to excel in their roles.

The ideal candidate will have a strong background in IT, with extensive experience in Deskside Support, excellent problem-solving skills, and the ability to work independently as well as part of a team. A relevant degree in IT or a related field, along with industry certifications, will be highly regarded. Join us and contribute to our mission of delivering exceptional technology solutions to our clients.

This role requires a mandatory NV1 or NV2 (preferred) AGSVA security clearance. Please ensure that you possess one of these clearances before applying

Skills and Experience

• Proven experience in a Deskside support environment performing fault investigation, triaging, and resolution

• Experience with desktop support, server support, hardware, network and software installation and troubleshooting

• Drivers License required (Automatic)

• Experience with supporting a corporate Windows environment

• Experience with supporting physical and virtual environments (Desktop and Servers)

• Operating system support (Windows 10 & 7, Linux, and other operating systems)

• Office 365, Outlook, exchange, and other critical business application support Standalone Support

• Printing (installation, deployment, configuration, disposals)Complex Software installation and troubleshooting

• Network (triaging, fault diagnostic, root cause analysis)

• Software and Hardware diagnostic skills and building/upgrading PC's

• Test and Tag experience highly regarded

• Asset Management experience highly regarded

• Minimum of 4 years in supporting Deskside support environment.

You will be successful in this role if you have:

• NV1 Security Clearance is must to have for this role.

• Effective verbal and written communication skills

• Strong focus on providing customer service, with great verbal and written communication skills

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.