Senior Chatbot/Voice Enablement Developer

Location: Budapest, Hungary

Time Type: Full time

Job Description

What success looks like in this role:

About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions. With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries—from government to financial services—transform their operations and achieve mission-critical outcomes. Join us and be part of a team that’s redefining what’s possible through technology.

• Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams).

• Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses.

• Integrate conversational systems with Unisys platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures.

• Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility).

• Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT.

• Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.

You will be successful in this role if you have:

• 5+ years experience in software engineering with 3+ years in conversational AI (chat and voice).

• Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DB´s and whisper/voice models and familiarity with WebRTC services

• Strong backend development skills (Python,C# , REST APIs).

• Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices.

• Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.

• Strong written and verbal communication skills in English

Benefits:

• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• SZEP Card and programs around kindergarten/nursery support, housing support, commuting support
• Private Health Insurance - Premium Package provided for all Unisys associates after 6-month tenure
• Life & accident insurance
• Home office support net 9000 HUF a Month
• Last and foremost, a great team, also a lot of learning and training opportunities

#LI-PJ1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.