Senior CCaaS Solution Architect

Location: Milton Keynes, Buckinghamshire, United Kingdom

Time Type: Full time

Job Description

What success looks like in this role:

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions.

With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries—from government to financial services—transform their operations and achieve mission-critical outcomes. Join us and be part of a team that’s redefining what’s possible through technology.

The role of a CCaaS Solution Architect involves designing and implementing cloud-based contact center solutions that enhance customer engagement. Key responsibilities include:

• Designing end-to-end CCaaS solutions: Architecting solutions that meet business requirements and align with customer experience goals.

• Integration with enterprise systems: Integrating CCaaS solutions with CRM, ERP, and other enterprise systems to ensure seamless data flow and optimized performance.

• Technical leadership: Leading and mentoring a team of technical experts to ensure efficient delivery of solutions.

• Project planning: Developing detailed project plans, timelines, and milestones to ensure timely delivery.

• Implementation: Overseeing the implementation of CCaaS solutions, ensuring they meet all technical, functional, and performance requirements.

• Documentation: Producing comprehensive documentation for the solution, including architecture diagrams, technical specifications, and user guides.

• Continuous Improvement: Staying updated with the latest trends and technologies in CCaaS and incorporating best practices into the implementation process. Candidates should have a strong understanding of CCaaS platforms, experience with system integration concepts, and knowledge of database technologies and security best practices in cloud environments. Experience with AI-enabled features and omnichannel routing is also beneficial.

• Provides Solutions Architecture consultation and advice Unisys-wide.

• Works with clients, Product Owners, Sales & Sales Excellence teams and other stakeholders to align the architectural direction of solution intent.

• Serves as lead on large-scale solution and component development, engaging with cross-functional leaders and stakeholders to ensure mutual understanding, ongoing communication and alignment of outcome expectations.

• Conducts or leads studies to determine the economic, technical and organizational feasibility of proposed solutions.

• Works on applications and system problems that are highly complex and diverse in scope, require input from divergent cross-functional teams and have potentially company-wide impact.

You will be successful in this role if you have:

BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience

Proven track record in the CCaaS space as an architect

Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!

Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.

Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!

International work opportunities abroad for all employees

"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!

Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances

Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!

What do we offer?

• Pension
• Life Assurance
• Private Medical
• Option for private dental

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.