Configuration Management Database Professional (CMDB)
Location: Bangalore, KA, India
Time Type: Full time
Job Description
What success looks like in this role:
Gathers detailed hardware and software inventory information to facilitate decisions about purchasing, allocating, replenishing and retiring IT assets. Contributes to asset lifecycle management and helps ensure the effective and efficient use of allocated hardware, software and associated infrastructure. Enforces compliance with corporate security policies, licensing requirements and technology deployment standards. Coordinates with system support, networking and other personnel to ensure the effective and efficient management of company assets.
Key Responsibilities
Initiatives: Lead or participate in special projects related to asset management, such as system upgrades, process reengineering, or strategic initiatives
Certifications: Should be ITILV4 & CSA Certified
1. IT Asset Lifecycle Management
- Asset Tracking: Monitor and manage the entire lifecycle of IT assets, from procurement through to disposal, ensuring accurate tracking and recording of asset details in ServiceNow or other asset management systems
- Inventory & Stock Management: Maintain a comprehensive inventory of IT assets, ensuring that all hardware and software assets are catalogued, updated, and managed efficiently
- Service Catalog: Manage and maintain the Service Catalog in ServiceNow, ensuring that IT asset-related services are accurately represented and aligned with business needs
2. Configuration Management
- CMDB Management: Ensure that the Configuration Management Database (CMDB) in accurately reflects the current state of IT assets and their relationships. This involves regular updates and audits to keep the CMDB synchronized with the physical and logical state of assets
- Configuration Items (CIs): Define, record, and manage Configuration Items (CIs) and their attributes within the CMDB, ensuring that all relevant information is captured and maintained
- Service Catalog: Manage and maintain the Service Catalog in ServiceNow, ensuring that IT asset-related services are accurately represented and aligned with business needs
3. Compliance and Governance
- Regulatory Compliance: Ensure that IT asset management practices comply with internal policies and external regulations, such as licensing agreements and data protection laws
- Audit and Reporting: Conduct regular audits/governance and generate reports to verify compliance with asset management policies and standards, and to identify and address any discrepancies or issues; provide insights into asset performance, compliance, and utilization
- Data Analysis: Analyse data related to asset usage and performance, providing actionable insights and recommendations to improve asset management practices
4. Financial Management
- Cost Management: Monitor and analyze the total cost of ownership (TCO) for IT assets, including acquisition, maintenance, and disposal costs. Use ServiceNow to track financial aspects and budget allocations for IT assets
- Budgeting and Forecasting: Assist in budgeting and forecasting for IT asset expenditures, ensuring alignment with financial plans and resource allocation strategies
5. Vendor and Contract Management
- Vendor Relations: Manage relationships with vendors and suppliers, ensuring that contracts are negotiated and maintained in accordance with asset management policies
- Contract Compliance: Monitor compliance with vendor contracts and service level agreements (SLAs), addressing any issues related to asset provisioning or performance
6. Incident; Problem & Change Management
- Incident Resolution: Collaborate with IT support teams to address incidents related to IT assets, ensuring that issues are resolved in a timely manner and that asset-related problems are documented and analyzed
- Service Integration: Integrate asset management practices with other ITIL processes, such as Incident Management, Change Management, and Service Request Management, to ensure cohesive and effective service delivery
- Problem Management: Identify and analyze recurring problems related to IT assets, implementing solutions to prevent future occurrences and improving asset reliability
- Change Implementation: Support the Change Management process by evaluating the impact of changes on IT assets, ensuring that changes are documented and implemented with minimal disruption
- Change Records: Maintain accurate records of changes to assets within the ServiceNow platform, including updates to asset configurations and status
7. Process Improvement
- Best Practices: Implement ITIL best practices for asset management, continually seeking opportunities to improve processes and enhance efficiency
- Continuous Improvement: Utilize feedback and performance data to drive continuous improvement in asset management processes and practices
#LI-RB1
You will be successful in this role if you have:
Other Requirements:
Bachelor's degree in any discipline
Must have 4-6years of progressive experience in the required field
Excellent written and verbal communication skills in English
Ability to work in a high energy and high intensity environment to meet and discuss topics with client stakeholders, supporting & delivering solutions across regions & minimal manager oversight
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say